They keep my mom's room very clean. They have a lot of activities they offer. I like the way it is physically set up. All the rooms has a balcony which is good for the residents.

Anonymous

on AplaceForMom

10 years ago

I think that their staff could better coordinate the care. They are friendly and helpful, but could use better coordination. I think they need to have more activities, or their existing activities need to be ratcheted up. They need to improve the level of their activities. Make them more sophisticated. They need to improve the assisted living dining area. It is very depressing.

Business response:

Thank you for your observations and input. We are pleased to let you know that many of your concerns were identified and addressed. In October, we announced the promotion of one our nurses to the Leader of Assisted Living. She has made a positive impact with the staff and delivery of services. The dining room and activity area has been enhanced; new cabinets, countertops, pictures, patio furniture, etc. We continue to listen to our residents and families to make modifications to our activity programs and services. If you wou... read more

Anonymous

on AplaceForMom

10 years ago

Older building but had some great green space and a beautiful restaurant. It had the greatest amount of activities available. Sounds like they had parties all the time! Staff seemed quite friendly and enthusiastic. The residents seemed quite happy. The rooms were spacious and they were willing to paint the walls any color you wanted. The only bad thing was that the hallways were dark and dingy looking.

Anonymous

on AplaceForMom

10 years ago

I am a little disappointed with Pasadena Highlands. They put him in an apartment and did not have anyone watching him, interacting with him, or caring for him. They basically filled the room, but then when our needs were not met we had to hire someone else outside of Pasadena Highlands to help out at additional cost. It seems to me they were only interested in filling the room rather than helping us out. I think there are better places in the area, especially for memory care patients.

Business response:

We understand the transition for your loved one was trying. Making adjustments due to memory issues is never easy. Unfortunately it was determined memory care was needed after the resident moved in and we did not have availability in our memory care neighborhood where we are confident his care needs would have been met. We wish the resident and family all the best and thank them for their valuable feedback which we'll use to make adjustments as needed

Family of future resident

on AplaceForMom

11 years ago

We haven't actually moved in yet. So far in working with them, my first impression is good. I don't have much experience, but things look good so far.

Business response:

I am glad your experience has gone well. We look forward to working with you! Thanks, Raena

M. SANCHEZ

on AplaceForMom

11 years ago

IT IS A LITTLE TO SOON TO EVAULALATE. THREE WEEKS. SO FAR GOOD.

Business response:

Hi Michael, Thank you!

A Place For Mom Customer

on AplaceForMom

12 years ago

Beautiful grounds, nice range of services. I think it's too far away.