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Pasadena Highlands
- Assisted Living Facilities
- Pasadena, CA
About this business
Location details
1575 East Washington Boulevard, #108-A, Pasadena, CA, 91104, United States
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My Dad stays at the Pasadena Highlands in Pasadena, California and in a one bedroom unit. The place is five stars all the way. I like the personal services thats available there. They go the extra miles to make good of any situation. They are very personal all the way up the ladder. We are very happy with everything. Really happy
Business response:
I am so happy to hear that. We take great pride in our community and we are so glad your family is a part of it!
Everything is pretty good. I like the personal service that they have there. If there is ever a situation they are very personal with my dad in taking care of his needs.
Business response:
Gary, We love having your dad here! He's such a great addition to the community!
My loved one has only been here for a short time, but so far, I am very pleased. I really think this is a great place! The staff is really adjusting to my loved one. I'm visiting often to help my loved one adjust, but I am very pleased with the help they provide and the attention they give!
Business response:
Thank you - our staff works really hard to make sure our residents are cared for and happy.
Staff is warm friendly and supportive. Lots of activities to choose from but my mom prefers to sit them out and they validate her choices and wishes. Food is very good with a wide variety of choices. My mom's apartment is beautiful and spacious with a lovely view of the garden. The garden space is the best part of all! My mom loves to stroll in the gorgeous, enclosed, private space and enjoys interacting with other residents throughout the property. It has been the perfect choice for my mom and I recommend it very highly!
We moved our family members out after 3 months because their needs were not being met. Our original sales person was fabulous until the day we moved them in. On the positive side, place was clean, pleasant dining room with good food and [name removed] at the front desk is probably the best employee with good communication and follow through. But overall. We felt our family members slipped through the cracks. For example. We paid for laundry service, but if our family forgot to put it out by the door, it wasn't done. Staff wa... read more
Staff is nice not enough of them, but try and be helpful.
Positives: all staff members are friendly and helpful. Negatives: New in-coming employees need more training, food could be better and better cleaning of the dinning area.
The facility could be utilized better. Because it has only two elevators , movement through the facility is slow. Also, there was some turnover in staffing that causes some disruption
I give the residence an A- because they are not supplying residents with bottled water. Other than that short coming, they have given a top shelf effort. 4/5 would be accurate. This place really does try to be the best but they should be told when they fail short.
Frequently asked questions about Pasadena Highlands
How is Pasadena Highlands rated?
Pasadena Highlands has a 4.3 star rating with 192 reviews.
When is Pasadena Highlands open?
Pasadena Highlands is open now. It is open 24/7.