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Pasadena Highlands
- Assisted Living Facilities
- Pasadena, CA
About this business
Location details
1575 East Washington Boulevard, #108-A, Pasadena, CA, 91104, United States
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We really like the intake administrator [name removed] she was very attentive to our family and she was very professional. While we were going through the process she was very clean about what services they offered and what to expect, We would recommend Pasadena Highlands to other family's because it provides a safe place for our loved one rather the alternative - which is being at home. However we were told there was going to be a walking club for the residents to walk around the neighborhood and at times it seems like the ... read more
My loved one is content. They are happy with their apartment and the field trips. It's clean, the staff is friendly, the meals are fine, activities are well organized and fun. Good value!
There are some staff that are great, and some that are not as friendly. The community is a good value. The food is good and my loved one is enjoying the food. The community allows visits in the courtyard with your loved one.
Most of the tenants need assistance which can make some difficulties for those like myself who are independent living tenants due to need for special care workers and special equipment . It is also difficult to get some problems such as plumbing r fixed in a timely manner
[Name removed] and I were impressed with PH. The hallways are clean and bright, not too long. The dining room was cheerful. I especially liked that each 1 bedroom place has a long, private balcony and a great view of the garden, the foothills, or downtown Pasadena.
Silvia was amazing and informative! I like bed the facility, but thought my mom might be overwhelmed by the size.
My parent is a resident at this facility. The staff is/are fantastically kind and thoughtful although, like most of these facilities (low pay), there is a lot of turnover. The main problem I see is that the food is quite awful. There is lots of fried food and very poor quality ingredients and recently, again, everything on the plate was an awful dark brown breading that was inedible and sent back to the kitchen in its entirety. My parent recently tried to eat the roast beef sandwich and gave up because the tough meat couldn'... read more
My parent is a resident at this facility. The staff is/are fantastically kind and thoughtful although, like most of these facilities (low pay), there is a lot of turnover. The main problem I see is that the food is quite awful. There is lots of fried food and very poor quality ingredients and recently, again, everything on the plate was an awful dark brown breading that was inedible and sent back to the kitchen in its entirety. My parent recently tried to eat the roast beef sandwich and gave up because the tough meat couldn'... read more
AVOID. My father spend four days at the Highlands. Despite being on notice that his care needs exceeded the level at which they assessed him during their intake evaluation, they provided no additional service before letting him fall twice. He ended up in the hospital. While the Highlands agreed to release him from their 30 day notice requirement, they refunded only $2200 of the nearly $6000 we had paid four days prior. That's $1000 a day just so they could prove their [Removed] handling of their residents.
Frequently asked questions about Pasadena Highlands
How is Pasadena Highlands rated?
Pasadena Highlands has a 4.3 star rating with 201 reviews.
When is Pasadena Highlands open?
Pasadena Highlands is open now. It is open 24/7.