Paychex

Alex D 

on BBB

a year ago

Our small family business was offered a flat $33/month service all inclusive by their sales rep. At the end of the year we were charged a surprise over $100 for W2 and year end reports processing. Talking to our rep led to no resolution. Talking to the manager resulted in one time credit only. The following year in 2023 they started charging $85/month until we noticed and contacted them. The new rep. (they always change) promised to look into it; in trying to follow up the answer was "I applied for an adjustment", but after ... read more

Matthew A 

on BBB

a year ago

I have filed a complaint with the state attorney general's office asking for a criminal investigation for multiple unauthorized debits from our bank account. This company has been one of the worst companies of any kind I have ever dealt with. They ought to be closed down. 

Ann C 

on BBB

a year ago

I received a W2 from this company. I never worked for them. Obviously they gave someone my social security number so they could work for someone. Fraud!! 

Madison M 

on BBB

a year ago

Besides their customer service representatives being patient and respectful through our absolute mess, i'd give them 0 stars. After finding out that a different company had payments being applied to our business account with the IRS, i came to find out that Paychex had mistyped 1 number in their clients EIN and was incorrectly applying payments to the IRS. We had $$$$ of dollars to our business and this poor gal's money was missing from hers. Now we are THOUSANDS of dollars in debt to the IRS due to our account sitting in a ... read more

Eric F 

on BBB

a year ago

The company we've dealt with for payroll services has been the most challenging to work with. We're planning to switch as soon as we can, despite being with Paychex for less than 6 months. Our primary issue revolves around difficulties in reaching our assigned specialist. Each time we call, we end up leaving a voicemail, and unfortunately, they don't respond promptly. Moreover, there's a sense of rudeness, as if I should already know the answers to my questions, making the overall experience less than satisfactory. 

David Y 

on BBB

a year ago

Stay far away from this company. They overcharge, Underpromise and when you cancel they continue to take money and you have to fight to get only half back. Please read the reviews here and take extreme caution. 

David D 

on BBB

a year ago

If I could give a negative review of Paychex I would. They have been deducting pension payments from our employees' paycheck every week, but did not pay the government the correct amounts. They are now deducting large amounts from our bank account to fix this, with no explanation as to where is amount is coming from and no breakdown or details of the amount. They take 3-4 weeks to come up with a response to any question you have even though they say they will get back to you in 10 business days. Their responses are horrible ... read more

Brooke R 

on BBB

a year ago

This company is unethical steals money and there is no one to speak to despite several requests to speak with a supervisor. 

Alex S 

on BBB

a year ago

STAY AWAY! Too many mistakes over and over again, and we are only a four-person team! We have two people with the same first name, and Paychex continuously pays the wrong person. When you give them instructions at the end of the year, say for bonuses... EVERY year, there is a mistake. It BLOWS my mind that they can be so sloppy with someone else's paycheck.