Paychex

Wiley H 

on BBB

a year ago

Requested a distribution when I left jobs to rollover my 401k. They lost the check and then are charging me extra to get another check sent out. 

Telisa B 

on BBB

a year ago

Scam! I'm a new business owner. Paychex is tearing my bank account apart. I may have to close the account. When I started the account they said it would only be $54 per month. The have fraudulently removed hundreds of dollars from the account. This has caused me more stress than working for my money. I closed the account last October and the are still charging the account for no reason. I'm filing a lawsuit! 

Nancy R 

on BBB

a year ago

I signed up for paychex. Their website always gave me an error message for operational error. There was no way for me to access my account. So I decided to cancel the account. I notified them to cancel on 11/30/23, the company continued to generate reports such as quarterly report, W-2 report even though I didn't want them. Because I would not be able to access any of the reports. They continue to deduct money from my bank account and refuse to close my account. After I re-sent them the separation form which clearly showed t... read more

Brian H 

on BBB

a year ago

My company used Paychex to issue employee checks, and administer a 401K. The customer service has been terrible. The web site is not user friendly. Also, this company takes a shocking amount of money away from your profits, as they over charge for everything they do - just my opinion. When we closed and sent our employees to rollover their 401ks, it was an epic pain in the butt for them to navigate Paychex Flex procedures. Paychex will hurt your bottom line, and waste your time as an administrator. I do not recommend them fo... read more

Becca D 

on BBB

a year ago

If I could leave 0 stars I would! The worst customer service I had ever experienced! I would NEVER recommend this company to anyone. Signing up was cake but after that not a single person will help you, they will keep telling you your invoices are zero but then keep pulling money out of your account and will not explain why. I’ve been nothing but lied to repeatedly. Horrible business, horrible experience. 

Michelle B 

on BBB

a year ago

Had the absolute worst experience ever with their company. Almost every payroll has an issue. The customer service is where the issue lies. There is no follow up, no real concern when you are having problems etc. I ended my service agreement with them and went to ***….STILL HAVENT GOTTWN ANY W2s and although I spoke to someone last week and asked for a follow up phone call as she had no definitive answers to give me…..still no communication 

Erika B 

on BBB

a year ago

Zero stars! The first problem was that they registered me as self-employed and not as an S-Corp. I don’t think their sales rep asked me the right questions. As a new customer I was offered no support around taxes or regulatory authorities. When I switched employees from 1099s to W-2s, there was no guidance about this transition. Payroll representatives cycled through regularly. They were hard to reach. No institutional knowledge about my business. Responses from reps were inconsistent, even with payroll. I was sold their HR ... read more

Teresa O 

on BBB

a year ago

Paychex is horrible company. STAY AWAY FROM them! Late filing, wrong tax rate always deducting money from your account. NO customer service. Horrible horrible company. 

EDWARD M 

on BBB

a year ago

Paychex took over the payroll services for my employer in 2024. For the 1st 3 paychecks of the year they withheld money from my paycheck to transfer to my HSA. The transfer never took place. I've worked through my HR department and we keep getting told it has been resolved but it has not. I tried calling customer service directly and was told a supervisor would call me back as soon as they got out of their meeting, another lie because that never happened.