Paychex

Teare M 

on BBB

a year ago

If you run a healthcare company and need a reliable payroll provider never and I mean never use Paychex as your payroll provider. It’s been a complete nightmare since I started with them. Paychex consistently will debt your account for fees that they shouldn’t charge for. You have to do internal audits of your accounts after every payroll to ensure accuracy, with those audits you will see overages every payroll. 

Sophia R 

on BBB

a year ago

We are extremely disappointed with the service we received from Paychex Inc. Their lack of transparency regarding fees and their poor customer support have led to a situation where we were unfairly charged. Specifically, we encountered the following issues: Unclear billing practices: The charges on our invoices were not clearly explained, making it difficult to understand what we were being billed for. Duplicate charges: We were charged twice for a payroll service due to an error on their part. Hidden fees: We were charged a... read more

Brittni F 

on BBB

a year ago

I have been working with PAYCHEX to do a reduction of wages for salary optimization for a company I work with. In order to do this, we used paychecks as a service since we were using them for payroll, and we asked them to reduce shareholder wages. The furthest email I could track back was dated December 20 as when we requested this work to be done. It is now May 12 and the work is still not done during this process. we had to work one on one directly reviewing work at every step of this journey every step we've had to correc... read more

Anna H 

on BBB

a year ago

I am no longer with paychex, which I clearly noted back in January 2024. I am still being billed by Paychex with automatic withdrawals from my bank account. This is unacceptable, as are the many problems I have had with Paychex from the start. I never was able to reach my "account manager." Every employee I spoke to gave me a different answer to the same question. They didn't pay my payroll taxes to which I received a Seizure letter from the IRS. I have to pay the penalties and interest because no one in Paychex will respond... read more

MARGOT M 

on BBB

a year ago

I wish I had had the where with all to investigate this terrible operation before I invested funds into a 401K after a recommendation my trusted CPA gave me! Wow...I implore you. Do NOT even consider sending your payroll or retirement funds to these people. It shocks and amazes me they are a national presence for these services and are still in operation. ZERO ranking is more accurate than a one star. I could go on and on and on...I won't bore you. I've been self employed and in business for forty years and never have I come... read more

Corinne D 

on BBB

a year ago

ZERO! ABSOLUTELY THE WORST CUSTOMERS SERVICE! I had taken hardship loan. I started the process on March 7th. I waited 10 days.Nothing. I called.they said 'what process"? I didn't recieve docusign. It got lost ,sorry. I called back hold for 20 minutes. It's now March 26. She stated the check will be mailed to you. I asked why can't I have it direct deposit? you need to send a check. You deposit my paycheck & 401K. I had a Stroke,I can't drive it was" It's our policy. I stated you have my info. The check will be there April 4t... read more

John W 

on BBB

a year ago

If you’re an employer my advice is to look elsewhere for a payroll provider. They are without question devoid of good business practices and simply made a mess of my company’s payroll by not filing with my state to pay unemployment. Try getting in touch with anyone by email or any other form of communication as you will find yourself getting NO RESPONSE WHATSOEVER. They simply dont care and even closing my accounts is a deliberate attempt to slow the process to a halt. Paychex’s inability to even answer a customer’s calls is... read more

Cindy A 

on BBB

a year ago

I'd give them zero stars if possible. The support from them has always been lacking but the last 4 - 6 months it's become absolutely horrible. The customer service from the assigned payroll specialist and anyone else who answers the phone is non-existent. They ignore emails and don't answer the question or address the issues when they do reply. When pushed they get flippant. If you have an issue and they tell you that they will check into the problem and call you back, expect to be waiting for a call back 4-6 weeks later aft... read more

Jasmine H 

on BBB

a year ago

Quite possibly the worst employee customer service I have ever come across. I was using the live chat on the website and the live employees just log out when they feel like it. They ask if "you have any other questions" then log out as soon as they send this message. Three times I had to go through the automated system to get to a live person because they kept logging me out before helping me or even attempting to. Also, I would state my issue and they would say they understand and then proceed to ask me for information I ju... read more