Paychex

Lula H 

on BBB

a year ago

Worse company, fradulant charges, terrible customer service managers, unresolved disputes, holding taxes, unapproved 401k for per diem employees, no contact with so call account manager, never answered phone, constant change in account managers, closed account and company is still trying to debit fees out of my checking account. Won’t release account information. Totally unacceptable service and fees. Long hr wait to speak with representatives, always transfers to other departments and manages who are never in. Impossible to... read more

jim z 

on BBB

a year ago

I will add to all the negative reviews on Paychex. We had 6 account managers in one year and in 2016. They collected my third quarter Federal taxes from our bank account, but never sent them on to the IRS or filed the appropriate paperwork. We had no idea that occurred as that was what they were paid to do, based on our agreement. In 2022 we get a demand letter from the IRS stating we owed $55,000 for the 3rd quarter of 2016, plus interest and penalties. They acknowledged they didn't file the proper paperwork, but said there... read more

Jeri M 

on BBB

a year ago

I would leave zero stars if that was possible. My payroll was supposed to be processed a week ago but was not and I was not notified there was an issue. I called the following day and was told it could be because of a new hire but they weren't sure why. I had to write a manual check for my new employee and agreed to direct deposit for the other two employees (me being one of them). The money was withdrawn from my account but never deposited into the employees' accounts. I called yesterday and was told it's my responsibility ... read more

Alex K 

on BBB

a year ago

Horrible service - they missed my payroll deadline few times and messed up my employee pays last time! When I wanted to cancel, I wasnt able to get a full refund for more than 6 months! Can you imagine? They also kept bugging me almost weekly with 1,000 other products they wanted me to buy from them... The worst vendor I have ever worked with 

Terri S 

on BBB

a year ago

Wish there was zero stars. Switched to them Jan 1, 2023, will be switching again Jan 1, 2024 despite how horrible switching payroll companies is. They failed to file/pay our state taxes in Q1 despite taking the money out of our payroll. I've been battling them since May 2023 to get them paid/filed with the state. Here we are at almost year-end, and still not filed. At this point I'm going to file/pay myself, and then my lawyer can discuss with Paychex on getting our $$ back. Stay far away! 

Mike A 

on BBB

a year ago

Unethical, non-responsive and incompetent. If I could give 0 stars I would… STAY AWAY FOR PAYROLL SERVICES! They never filled any of my quarterly paperwork, even though my agreement stated they were responsible. I got constant letters from the state for unpaid wage taxes, UC and other missing reports. Paychex did not respond, did not support and refused to pay any back dated reports they never filed on my behalf. DO NOT use this company! 

Mia C 

on BBB

a year ago

This company is absolutely horrible. It should be reported to the government or something it’s ridiculous. They took $400 out of my husband‘s paycheck said it was for a 401(k) that he was never told about never received any information and never put his legal signature on anything concerning a 401(k) plan. we have been waiting for two months now to get that money and they will not return it. They keep lying to him and telling him they sent it. They sent it they sent it and they have not sent it at All, this company is a scam... read more

Lena T 

on BBB

a year ago

I am living a nightmare with Paychex. This business needs to be shut down. Amongst many issues we've had with them in the past, now we just found out that they were not deducting the correct rates from our employee for the health care benefits. They seem to not be able to fix the rates at this point. They won't reimburse us for their mistake and are expecting us to eat the cost. This year was terrible with them and we are switching to a new payroll provider. I just hope nothing else happens until the end of the year. The bot... read more

Ibo P 

on BBB

a year ago

It’s the worst company I ever dealt with. Came in and promised to lower our cost of payroll, sales person never mentioned the rates were only for three months promo. Fourth and fifth month, our charges were 4 times more than what they quoted. From that point on, all went to hell. By the time, I switched back to our old company, we were over charged almost $2 on two months. And, they would not stop drafting our accounts either. DO NOT BELIEVE ANY OF THE SALES PEOPLE APPROACH YOU. Bell Greek Richmond, VA locations.