Paychex

MARY H 

on BBB

a year ago

As a small nonprofit business (less than 5) this company was recommended by CPA. Started with with 5/31/23 PR, the 1st 5 bi-weekly pays went well THEN. 6th- Pd 1 hrly, not the 3 salary. 7th- checks lost had to pay inhouse-lady was unsure how to handle reissuing. 8th- checks lost reissued but processed 46hrs not 60hrs. They drew down money to pay the 60 hr check, then drew down a 2nd time at46 hrs. It took from 9/6 to 9/28 to get a partial refund and as of today 10/11, we are still due taxes and fees. This also has the YTD ea... read more

Arnetta J 

on BBB

a year ago

This company is terrible! Our agency payroll has issues every pay period. I have been given 3 payroll specialists in less than 6 months. We pay for the top package with Paychex however can't access any of the services we pay for. Supervisors call with apologies, however, the issues continue. This company is fraudulent! 

Jasmine L 

on BBB

a year ago

The ABSOLUTE WORST payroll company around. The majority of the reps are incompetent and unprofessional. Our latest issue...the straw the broke the camel back was our rep shared salary information for the entire company (including the owners) with an unauthorized employee. You would think someone would have an understanding or training of that being confidential information unless that individual is authorized on the account. I emailed supervisors and higher ups about the issue and no one got back to me STILL. I reached out t... read more

Randy J 

on BBB

a year ago

Terrible customer service ! Spend all their efforts on selling additional products and not servicing our account 

Mm O 

on BBB

a year ago

Unreliable, undependable for what they bill themselves as doing--payroll; they miss small things resulting in large penalties from the State for not filing routine the paperwork they are paid to do or deducting taxes they should. The are subdivided into branches covering different aspects, no one communicates. As someone mentioned below, a ZERO would be an appropriate rating. All I had to cover were 2 people and they screwed that up. A disgrace 

Matt H 

on BBB

a year ago

As a small business this corporation cost me much more than the services rendered. My 401k program through Paychex literally drained my account making paying bills impossible. Over 6 months I put away almost $1000 then decided that I wasn’t making enough money to proceed with the retirement plan. I was then told that they use the industry standard that is $1500 to close out the account plus a monthly upkeep charge. I was led to believe these services were helpful and now face bankruptcy. Just because something is the industr... read more

Michael B 

on BBB

a year ago

Worst company ever, charge you even after closing account. It’s fraudulent how they run their operation. 

Krissy S 

on BBB

a year ago

I work in HR- In my unfortunate encounter with Paychex Payroll, I experienced an appalling level of incompetence and disregard for the financial well-being of my company. The magnitude of their mishandling of my company's payroll is simply unforgivable. It all began with their failure to accurately input the correct direct deposit dates for my employees' paychecks, leading to a chaotic chain of events. When we reached out to Paychex to address this issue, we explicitly informed them that we would issue hard checks instead. T... read more

coam b 

on BBB

2 years ago

Absolutely the worst! They screwed up payroll tax and medical deductions for employees. Tried to contact them multiple times over several weeks and they never responded. I had to keep calling them and message them and still not resolved. Totally incompetent.