This profile has been claimed by the business owner or representative.
Paychex
- Payroll Services
- Rochester, NY
About this business
Location details
911 Panorama Trail South, Rochester, NY, 14625, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
It would appear the rating does not match the reviews, nor the service. The company replies to every complaint, but the complaints do not all show as resolved, nor do they appear resolved. We are leaving paychex due to the lack of communication and commitment to service. They have severly declined in the last 5 years. Between overcharged taxes,no communication from the insurance / brokerage side, investing 401Ks without authorization, and mis-taxing employees, we've had quite enough, and cannot urge you more to pick a differ... read more
Paychex decided that they weren't going to Direct Deposit my employees this pay period. I had to write all my payroll checks 3 days late! When looking for answers as to why this happened.. I have received.. a number that was just a busy signal. A new number that nobody answers. When I finally got through, I was told they couldn't answer my question and I had to talk to someone else. I then waited 45 mins on hold and finally gave up. THIS WAS UNFAIR TO MY EMPLOYEES! I WILL NEVER USE THIS COMPANY AGAIN!
HORRIBLE company. My 401k rollover check was lost, no one got back to me for weeks, their customer service is a JOKE, if I could sue them I would. They also messed up paychecks and taxation and resulted in everyone OWING taxes. I am hoping there is legal action taken against them.
This is absolutely the worst payroll company to deal with. You are assigned a "payroll specialist" that is supposed to handle your payroll but you are constantly be shuffled from one to another and you can't ever talk to them when something goes wrong, Everything is through email and if you are lucky enough to get through on the phone after you sit on hold for 15 to 45 minutes, you are told your payroll specialist has to handle your problem but when you tell them your payroll specialist never replies to your emails nor can y... read more
I've been trying to cancel my service for over a month and still can't get anyone in touch with me to cancel.
Paychex made a mistake with the 1099 form. My employer contacted me about 2 weeks ago and said it would take a week to fix. I already filed my taxes and now it is about 2 weeks from Tax day and I still do not have a correct 1099 form and cannot file my amendment.
The absolute worst company i have ever had to deal with. Not sure how they are in business and I hope they aren't much longer. It has been a nightmare dealing with them.
Fraudulent. I requested an IRA rollover on 7 Feb 2024. They charged me $75 to send the rollover check for a 6 figure amount. Then they never sent the check. It's now 12 March and I'm now calling for the 4th time to request them to send my check. Meanwhile, I'm up against a 60 day window to deposit my rollover check without incurring tax liability. In the meantime, they took the money out of my account when I made the request on 7 Feb. Now I find out they will cancel the original request and re-issue the check but charge me a... read more
Requested a distribution when I left jobs to rollover my 401k. They lost the check and then are charging me extra to get another check sent out.
Frequently asked questions about Paychex
How is Paychex rated?
Paychex has a 1.4 star rating with 324 reviews.
When is Paychex open?
Paychex is closed now. It will open tomorrow at 8:00 a.m.