Paychex

Michael B 

on BBB

9 months ago

Horrible, poor service. I highly recommend to find other providers. 

Pamela B 

on BBB

10 months ago

Paychex is a Nightmare! Run from this company. I've dealt with terrible service for over 2 years and getting worse by the day, which has cost our company a lot of money and burdened our entire internal team having to fix so many problems (Payroll, Benefits, 401k, etc.). The level of incompotence is remarkable in every department at Paychex. 

Kyle H 

on BBB

10 months ago

This Company is a scam! BEWARE! If it was possible I would give them 0 stars! 

Van J 

on BBB

10 months ago

After being a Paychex customer for 7 years after my CPA retired, I kept hoping things would improve, unfortunately it continued to get worse. No one knows who you are - you're just a number. There are so many departments and they have no idea what the other departments are doing. Concerns don't get addressed, just bumped to another department (assuming anyone actually responds). Every pay period had errors or late direct deposits or tax mistakes. I still have not been able to resolve tax issues from 2 years ago - just keep g... read more

Shelly B 

on BBB

11 months ago

Horrible. Do not trust this company if you need your checks delivered on time, to pay the taxes or to notify you of unemployment claims. I depended on them when my business partner passed away and here I have covid expecting checks to be delivered but unfortunately we did not receive. Horrible even my regular payroll specialist Carolyn, verified the checks had been shipped, either lied or simply did not do her due diligence. 

Michele W 

on BBB

a year ago

Very poor customer service and response times, especially with tax notices. Full-service payroll comes with a lot of problems and no one to talk to about them. Account managers are always out of the office so much that they offer "temporary reassignments". Mismanaged tax filings or payments without a way to resolve. Staff members seem unaware of determining or working through customer issues. Payroll reports are incorrect or incomplete. Taxes paid to Paychex without Paychex paying on your behalf. So many problems! With the a... read more

Allen W 

on BBB

a year ago

This company is flat our horrible. I own several businesses and I advise (and turn around) businesses. Do NOT use them. IN my case, I was using their Payroll and Retirement services. First, you need to know, that those 2 departments do NOT work together. They may as well be 2 different companies. So know that. When I was shutting done one of my companies to move to a new company, they go through a process they call "reload"; whereby they are supposed to seamless move your accounts (Payroll and Retirement in my case) to your ... read more

Phyllis K 

on BBB

a year ago

They are horrible and I would stay away. They mess up paperwork for the IRS and then ask you send only part of it (they can't read what the IRS is asking for and understand) after they have been paid to do that job but failed. They do not comprehend simple sentences and state they help you when they make your job a nightmare due to their incompetence. Worst ever on the planet. You are better off on the old 3 part system with carbon paper and paper checks then trust them with important information about your employees. Whatev... read more

Ron M 

on BBB

a year ago

Absolutely horrible company. Paychex wthheld my W2 from me for 4 months. My employer and I tried back and forth for four months trying to cut through their red tape to get then to send me my W2. My employer was very cooperative and tried her best to help me. She was not at fault. Paychex flat out refused to help. They told me personally that it was "against their company policy to send W2s to employees directly," they could only send it to the employer. And yet they were of no help sending my W2 to my employer. It should be ... read more