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Paychex
- Payroll Services
- Rochester, NY
About this business
Location details
911 Panorama Trail South, Rochester, NY, 14625, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Ive had an extremely disappointing experience with Paycor. Urgent payroll issues routinely take weeks to resolve, which is unacceptable when employees pay is on the line. **************** is consistently poor, with long wait times just to speak to someone, and there are no dedicated account representatives to provide continuity or accountability.The onboarding process was inadequate, and the system was not set up correctly from the start. Once contracts are signed, support drops off significantly, leaving you to troubleshoot... read more
Business response:
Your privacy and satisfaction are our top priorities. We appreciate you reaching out and want to ensure your concerns are addressed securely and promptly. To help us assist you better while keeping your information protected, please contact us directly through our secure support page: ******************************************************. We look forward to speaking with you soon. Thank you.
I can not in good faith recommend Paychex to anyone! We hired their company for their payroll services, human resources partnership, and the retirement 401k services for our 5 businesses back in February 2025 and it has been an absolute train wreck! From implementation to ending our contract with them! We really tried to be patient and understanding, especially starting out with a new company we knew going in there were going to be some bumps along the way, but for 11 straight months is unacceptable, especially to the point ... read more
Business response:
*****, thank you so much for sharing your feedback with us. We understand how frustrating these issues can be, and we truly appreciate your patience. We will be escalating this to a member of our management team so we can better support you and work toward a resolution as quickly as possible. Please rest assured that we are committed to addressing your concerns and ensuring you receive the level of service you deserve.
Small businesses beware. Fees increased exponentially in first 6 months of use. Still being charged despite may attempts to cancel. Extremely unhelpful and rude customer service.
Business response:
At Paychex, we prioritize your privacy and satisfaction. We're grateful for your outreach and are committed to handling your concerns securely and efficiently. To assist you better while ensuring your data remains protected, please reach out directly via our secure support page ******************************************************. Thank you!
Terrible customer service. I have tried to reach ******************** multiple times for issues with our 401K and a separate issue with Outstanding Tax Liabilities, which are time sensitive. Getting no response other than to be told to use the "Chat Bot" online or to resend reports that I have already sent several times. Or if I do get a call it is from someone that hasn't any idea what they are doing!! I have ADP coming in this week to discuss changing all our services to them.
Business response:
Thank you for bringing this to our attention. This does not appear to reflect our intended approach, and we would like to review the matter further. Please email us at ********************************** with your account details so we can address this promptly. We appreciate your cooperation and look forward to resolving this for you.
Never use Paychex for your corporation services and if you do DO NOT SET A 401K. My payroll services fees increased every year although this can be normal with economy and inflation. Like I said, never create a 401k account with them. I first closed my payroll services because of the fees when it a small corporation with only me as employee. A few years ago I agree to marketing call to also open my 401k, it cost $2000 to open and $35 monthly administrative fee. I happen to need the money and took it out with the *** correspo... read more
Business response:
At Paychex, your privacy and satisfaction are our top priorities. We appreciate you reaching out and want to ensure your concerns are addressed securely and promptly. To help us assist you better while keeping your information protected, please contact us directly through our secure support page: ******************************************************. We look forward to speaking with you soon. Thank you.
You can't not put a star so 1 it is. Young business, first time managing payroll. I've had the worst experience with a company, and I had **** I have repeatedly requested a supervisor to resolve issues, and have not received any communication from management. As of 12:27pm today, our assigned **** ******, I requested his manager. #LackLuster
If I could give this company zero stars, I would. My seven-month experience with this payroll provider has been nothing short of a nightmare. My payroll was set up to allow me to submit a timesheet every week, yet nearly every week there were errors.I have worked with several payroll specialists, and not one has been able to get my payroll processed correctly. I receive little to no response from supervisors or other specialists at Paychex. They have mishandled both state and local taxes for my employees, creating additional... read more
Business response:
At Paychex, your privacy and satisfaction are our top priorities. We appreciate you reaching out and want to ensure your concerns are addressed securely and promptly. To help us assist you better while keeping your information protected, please contact us directly through our secure support page: ******************************************************. We look forward to speaking with you soon. Thank you.
Let me be very clear: for a company entrusted with managing the payroll, retirement, and financial futures of hundreds of thousands of clients, your customer service is an absolute failure.For months, I have been forced to waste over 10 hours on the phone, not including additional time spent chatting with representatives, trying to correct problems that were created entirely by your incompetence. Instead of solutions, Ive been met with misinformation, contradictions, and outright dishonesty.Your failures include, but are not... read more
Business response:
Thank you for providing your feedback. We understand the challenges you've faced with our service and appreciate your perspective. It's important to us to address these concerns, and we will be sharing your experience with our team to work on improving our communication and service reliability. Should you have any further issues that need resolution, please don't hesitate to email us at ********************************** with your full name, company name or client ID and contact information. Thank you.
*******. I dont understand how they have an A+ rating. Do not waste your time on a loan herego to your bank instead. It takes months to transfer the funds. Immediate approval, you might receive funds after payment due date. Can we hire one English speaking employee?
Business response:
Thank you for providing your feedback. We understand the challenges you've faced with our service and appreciate your perspective. It's important to us to address these concerns, and we will be sharing your experience with our team to work on improving our communication and service reliability. Should you have any further issues that need resolution, please don't hesitate to email us at ********************************** with your full name, company name or client ID and contact information. Thank you.
Frequently asked questions about Paychex
How is Paychex rated?
Paychex has a 1.5 star rating with 373 reviews.
When is Paychex open?
Paychex is open now. It will close at 5:00 p.m.