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Paychex
- Payroll Services
- Rochester, NY
About this business
With nearly 800,000 clients in the U.S. and Northern Europe, Paychex is the industry leader in HR services. We understand the challenges faced by businesses of all sizes, which is why we provide integrated solutions to manage payroll services, HR, retirement, and insurance. Our mission is to empower business owners to focus on the growth of their businesses by providing cutting-edge HR technology and exceptional service to enable businesses to be more productive, efficient and engaged.
Location details
911 Panorama Trail South, Rochester, NY, 14625, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Paychex will not let me cancel my account. Do not sign up with them! They will never let you cancel any of your accounts. I have sent over 500 emails to various departments. Every department that I call points fingers at other departments. No one knows how to do anything, except to take money from your account. I am filing a police report for theft and fraud. This is a terrible company. Do not do business with them!
I been trying to get online access and also withdraw my 401k for months. I always get different answers to why they can’t get me access, and get different answers on why it is taking so long to withdraw the 401k. I’ve been told the higher up people don’t take phone calls and just have to deal with it the way it is! This is the worst company I have ever dealt with!!!!
I canceled in September 2023 due to their bad customer service & numerous hidden fees that were not disclosed to me when I started. I felt scammed, so I paid what they said I owed & cancelled. Was told account was closed. It's July 2024 & they still billing me trying to get money! I've never "supposedly owed" so much to a company that has done absolutely no service for me or that I do not have a business relationship or wish to for that matter! These folks are ridiculous! I've called numerous times over previous months to ge... read more
DO NOT USE THEM I honestly don't know how they still in business giving the continuous errors, bug system, luck of proper customer support and the fact that each problem need to be contacted about repeatedly. Luckily I was with them only 3 months but they well deserved a bad review to help other business owners from waisting valuable time and chase after them to do the service they getting paid for
Paychex royally screwedup our employee W2 forms. Amended the forms 3 times only to ask my company what we needed to be fixed. They then had to be advised on the process of amended a form 941 and NYS 45 form. They aboslutely do not understand what they are doing and are winging it. When the entire W2 issue was brought to Paychex's attention, they told us that they "googled it" and it looked right to them. It took 3 months to get someone on the phone to admit there was a mistake.
They have had a blatant disregard for our state's tax filing laws and did not follow them by continuously submitting our taxes by mail and not electronically. They have made numerous mistakes on our account in the last year and their customer service was sorely lacking when trying to get these problems fixed. We are no longer with Paychex.
If I could give zero or negative stars I would! Terrible company! Still being sent invoices after after canceling in JANUARY. We have documentation and emails showing we have tried to cancel several times. This is after months of trying to cancel our workers comp through Paychex. They are terrible at returning emails. Customer service in any aspect is horrible. One of the worst companies I have ever worked with! Save your time and money by NOT using this company. Terrible, terrible, terrible!
We are extremely disappointed with the service we received from Paychex Inc. Their lack of transparency regarding fees and their poor customer support have led to a situation where we were unfairly charged, deductions were taken out of my employees accounts and never appropriated to the correct account and now my employees don't have insurance that they thought they were paying for. Their employee told us this was a turn-key solution for insurance and once signed up, we wouldn't have to do anything. Paychex management will n... read more
Paychex paid two employees who were fired a year earlier, one with a paper check which I caught and tore it up. The other one went direct deposit, to a employee that hasnt worked for me in over 14 months.I complained and demanded Paychex put that money back into my account. They said thats my problem and it was up to me to get that money back from a terminated employee. I disagree. I told Paychex supervisors, managers, they all said someone would get back to me and no one ever did. So I told I wll not be using Paychex after ... read more
Frequently asked questions about Paychex
How is Paychex rated?
Paychex has a 1.4 star rating with 252 reviews.
When is Paychex open?
Paychex is closed now. It will open at 8:00 a.m.