Paychex

Lou Ann P 

on BBB

a month ago

Text I'm testing the system to see if the email for reviews can be routed to a separate email address. 

CRYSTAL B 

on BBB

a week ago

NOT ABLE TO TRUST THEM TO DO THE JOB YOU PAY THEM TO DO. NOT HAPPY WITH THEM ONE BIT! BEEN WITH PAYCHEX, INC. FOR OVER 10 YEARS AND I HAVE HAD MORE PROBLEMS IN THE PAST YEAR THAN ALL 10 YEARS COMBINED! NOT HAPPY! TERRIBLE CUSTOMER SERVICE AND ACCOUNT SUPERVISORS!! 

Kathleen O 

on BBB

2 weeks ago

We have been a customer of Paychex, as a small business, for almost 24 years. Most recently, as a result of their confusing invoices for the over charging on administrative fees, and an oversight on our part, they stopped our payroll and held up our employee paychecks due to the invoice not paid. Instead of calling our offices to rectify the issue, which, as it turned out to be their fault, they stopped our employee's paychecks! In all the time we have been a customer of this company, we have never been treated so rudely or ... read more

Alex W 

on BBB

3 weeks ago

We are a small, family-owned business that signed on with ***** nearly 30 years ago. We remained loyal even after they were acquired by Paychex, trusting that our long history would continue to be valued. Unfortunately, the opposite has happened. Since the transition to Paychex, customer service has become almost unbearable. It’s now difficult to reach anyone who can answer a question, let alone resolve an issue. We are passed from person to person, with little follow-through and no sense of urgency. On top of that, our cost... read more

cynthia s 

on BBB

a month ago

This company has been giving me the worst service of any company ever recently! They are unresponsive and do not know how to do their jobs. They do not reply to phone calls, emails and when they do their work has deteriorated . They may be going out of business?? 

Linda R 

on BBB

a month ago

Terribly rude for no reason. Ask a simple question and it’s like you slapped their mother, no matter who you speak with. Unpleasant and u happy as if phone calls are a burden. 

Eli S 

on BBB

a month ago

Paychex is maybe the biggest scam on Earth. I own three small businesses (30+ employees total), just moved every one of them to Gusto which isn't necessarily the best solution out there, but they have good customer support and aren't, like, criminally negligent. Paychex botched my payroll taxes for every single organization for over a year. They ran up insane penalties and fees with state agencies they wouldn't reimburse us for. Mind you, they collect the taxes when we run payroll. So not only do they take the money up font ... read more

Robert H 

on BBB

a month ago

If you leave Paychex and they "accidentally" file your Year End reports including W2's, 940's, 941's. They do not take ownership to correct the situation. If you leave them and go to another company they will not help at all. They have put my business in a very difficult situation - and charged me even though they had documentation that said they were not authorized to file any thing on my behalf. 

Monique P 

on BBB

a month ago

Pay Chex is the worst! I was taking a small lump some out of my 401k and still haven’t received the money! I’ve spoken with six different who told me they would send a check, and when I call to follow up I was told a check wasn’t sent. It’s so frustrating! I don’t know who else to contact this doesn’t seem legal it’s been over a month! They all talk in circles to confuse you and I’m not allowed to speak to a manager.