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Paychex
- Payroll Services
- West Henrietta, NY
About this business
Location details
1175 John Street, West Henrietta, NY, 14586, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Text I'm testing the system to see if the email for reviews can be routed to a separate email address.
Business response:
At Paychex, your privacy and satisfaction are our top priorities. We appreciate you reaching out and want to ensure your concerns are addressed securely and promptly. To help us assist you better while keeping your information protected, please contact us directly through our secure support page: ***************************************. We look forward to speaking with you soon. Thank you.
If I could leave zero stars I would! ******** customer service, payroll was canceled for no reason, no one has answers and they keep deducting money from my account. They tell you to email them yet it takes days upon days for a response and customer service tells you the complete opposite of what my ***** says. Far too expensive for such a lack of service! Wouldn't recommend to anyone!
Business response:
At Paychex, your privacy and satisfaction are our top priorities. We appreciate you reaching out and want to ensure your concerns are addressed securely and promptly. To help us assist you better while keeping your information protected, please contact us directly through our secure support page: ******************************************************. We look forward to speaking with you soon. Thank you.
We used Paychex ******************* to pay our nanny. When it was time to move our little one into preschool, we cancelled our payroll service and apparently checked the wrong box and rather than helping us to file year end taxes, they completely nuked our account. I can't login to get relevant documents. It's like they assume a customer that cancels their service will never come back. Maybe they're onto something. With such a poor customer experience, why would anyone return. If we ever need payroll services again in the fu... read more
Business response:
At Paychex, your privacy and satisfaction are our top priorities. We appreciate you reaching out and want to ensure your concerns are addressed securely and promptly. To help us assist you better while keeping your information protected, please contact us directly through our secure support page: ******************************************************. We look forward to speaking with you soon. Thank you.
We stopped using Paycor and they still charged for services. They received money for services not rendered.
Business response:
At Paychex, your privacy and satisfaction are our top priorities. We appreciate you reaching out and want to ensure your concerns are addressed securely and promptly. To help us assist you better while keeping your information protected, please contact us directly through our secure support page: ******************************************************. We look forward to speaking with you soon. Thank you.
AVOID PAYCHEX AT ALL COSTS. Our experience with Paychex has been deeply disappointing and led us to terminate our relationship with them after years of ongoing issues. Throughout our time as a client, we encountered persistent problems with customer serviceresponses were slow or nonexistent, and when we did receive replies, they often created more confusion by deflecting responsibility or directing us to yet another department. Simple questions frequently turned into long, unresolved chains of communication with no clear acc... read more
Business response:
At Paychex, your privacy and satisfaction are our top priorities. We appreciate you reaching out and want to ensure your concerns are addressed securely and promptly. To help us assist you better while keeping your information protected, please contact us directly through our secure support page: ******************************************************. We look forward to speaking with you soon. Thank you.
I work in a small deli in ****** ga. *********** use Paychex flex for payroll. I went in on the 20th to change my banking information and the app at first let me update my banking information in English. On 5/21/26 the the English version was removed and replaced with Spanish version. I am a African American so I would never sign my information in Spanish. I tried to correct it but each time it changed it to Spanish. My employer tried and they would not allow me to correct the form. Also my employer try to correct it they wo... read more
Business response:
At Paychex, your privacy and satisfaction are our top priorities. We appreciate you reaching out and want to ensure your concerns are addressed securely and promptly. To help us assist you better while keeping your information protected, please contact us directly through our secure support page: ******************************************************. We look forward to speaking with you soon. Thank you.
My experience with Paychex has been an absolute nightmare. Customer support is practically nonexistent, and what should have been a simple issue turned into months and months of pointless emails. Every response comes from a different person or department, and the answers constantly contradict each other. No one seems to take ownership or know what is actually happening.They opened a **** account on my behalf that I never needed, and even after the state confirmed it was closed, Paychex still hasnt resolved it properly on the... read more
Business response:
At Paychex, your privacy and satisfaction are our top priorities. We appreciate you reaching out and want to ensure your concerns are addressed securely and promptly. To help us assist you better while keeping your information protected, please contact us directly through our secure support page: ******************************************************. We look forward to speaking with you soon. Thank you.
Absolutely terrible service! I have been trying to take a personal loan from my 401K for two months! Finally they emailed me the application due to system errors and the option not being available on their website. They told me that once I filled out and faxed back the application they would escalate it and I would have my payment within that week. I faxed everything on April 30th and today is May 13th and still nothing. Everytime I call the call center they tell me the funds will be deposited the next day. Today I called as... read more
Business response:
At Paychex, your privacy and satisfaction are our top priorities. We appreciate you reaching out and want to ensure your concerns are addressed securely and promptly. To help us assist you better while keeping your information protected, please contact us directly through our secure support page: ******************************************************. We look forward to speaking with you soon. Thank you.
I have paid for my W2 and W3 but paycheck refuses to email them
Business response:
At Paychex, your privacy and satisfaction are our top priorities. We appreciate you reaching out and want to ensure your concerns are addressed securely and promptly. To help us assist you better while keeping your information protected, please contact us directly through our secure support page: ******************************************************. We look forward to speaking with you soon. Thank you.
Frequently asked questions about Paychex
How is Paychex rated?
Paychex has a 1.2 star rating with 251 reviews.
When is Paychex open?
Paychex is closed now. It will open at 8:00 a.m.