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Paychex
- Payroll Services
- West Henrietta, NY
About this business
With nearly 800,000 clients in the U.S. and Northern Europe, Paychex is the industry leader in HR services. We understand the challenges faced by businesses of all sizes, which is why we provide integrated solutions to manage payroll services, HR, retirement, and insurance. Our mission is to empower business owners to focus on the growth of their businesses by providing cutting-edge HR technology and exceptional service to enable businesses to be more productive, efficient and engaged.
Location details
1175 John Street, West Henrietta, NY, 14586, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
horrible company they love to charge all kind of small fees also charge you fee to transfer 401k $1500 never will recommend them
I would not recommend Paychex for benefits for smaller businesses. I need to publicly state this, as the amount of time we're spending to ensure that I actually get access to health benefits that my employer and I are paying for is excessive and should not be necessary. I don't find it reasonable that I supposedly am covered as of Feb 1st but have no communications, no account numbers, nothing from insurance providers that I can actually use with a dentist or doctor. Today Feb 19th they tell me dental exists, healthcare does... read more
I have never had to come and file a complaint however my experience with Paychex has been a NIGHTMARE. I had a problem with our account and getting in touch with my account manager was IMPOSSIBLE. I reached out multiple attempts I finally called the customer service line and no one could seem to give me an answer on what was happening with my account although CT department of Labor kept contacting me about a mixup that happened I got everything cleared away with them and needed Paychex to move forward with some changes. Not ... read more
This is the MOST unprofessional company, NOT JUST PAYROLL...WORST company I have ever dealt with. We used this company for their services for many years. We left them because the "manager" decided to go over my head and talk directly to our owner with mis-information. Bad idea. He fired them. Once we were terminated, it was impossible to get our employees W2's sent out. I spent many hours on the phone and have documented emails showing their lack of professionalism and assistance.
Highly unethical company. If you have a small business avoid this company at all costs. Will commit mistakes and not communicate accurate information which will cost your company thousands of dollars and will take zero accountability. Do yourself a favor and look for another company.
Absolutely garbage business. Pathetic customer service. Still can't access my personal account and it's been 4 months!! I'm thinking about quitting my job because they use Paychex. What ever my company is paying for Paychex, it's too much..
Every interaction has been contact your employer. No help what so ever. Automated customer service is a time loop. They deleted my payment history and won’t release my records. Horrible experience.
Paychex was responsible for paying my company's taxes from 2012-2017. The IRS is now requesting payments and forms for multiple consumers. When we request these from Paychex, they are not provided. Do not have them file taxes for you. One time I was told they only keep records for 1 year. The next time 5-7 years. Conveniently for them out of the range we needed. So, we are having to pay these balances due with interest!!! Absolutely the worst customer service around.
So disappointed in the PayChex company as a whole. As a new business owner, I asked for guidance and assistance with navigating a new field. Of course the sales team were great upon initial interviews and signing processes. The problems arose when I needed assistance with quarterly reports and payments to the IRS. My payroll account specialist yelled stating she was much to busy to be answering questions that should be common sense. I explained that I was not familiar with the process and need questions answered so I can res... read more
Frequently asked questions about Paychex
How is Paychex rated?
Paychex has a 1.2 star rating with 185 reviews.
When is Paychex open?
Paychex is closed now. It will open at 8:00 a.m.