This profile has been claimed by the business owner or representative.
Paychex
- Payroll Services
- West Henrietta, NY
About this business
Location details
1175 John Street, West Henrietta, NY, 14586, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They did not do me any good. I never received the card with my name on it until other one got misplaced So that card was the one used and they are not very good business
Business response:
At Paychex, your privacy and satisfaction are our top priorities. We appreciate you reaching out and want to ensure your concerns are addressed securely and promptly. To help us assist you better while keeping your information protected, please contact us directly through our secure support page: ******************************************************. We look forward to speaking with you soon. Thank you.
The company I work for uses for payroll and our *** account. I filed for reimbursement on my fsa card March 8th. Uploaded receipts and it was approved and paid, withdrawn from my account. A week and a half later still no word or money arrived. Was told by phone representative that a check was not mailed to me bc address input with apt # on same line as street and company admin needs to call and fix. Check mailed to employer(who did not receive at this time) cant be fixed by me. I asked why it wasnt direct deposited. I put a ... read more
Business response:
At Paychex, your privacy and satisfaction are our top priorities. We appreciate you reaching out and want to ensure your concerns are addressed securely and promptly. To help us assist you better while keeping your information protected, please contact us directly through our secure support page: ******************************************************. We look forward to speaking with you soon. Thank you.
I strongly advise other businesses to avoid Paycor.During onboarding, I was explicitly told, both verbally and in writing, that Paycor would handle my taxes and workers compensation so I could focus on running my business. I confirmed this multiple times and was repeatedly told everything was all set. This was not true.Paycor failed to run my taxes, and I only discovered the issue after receiving a notice from the state. Even then, they failed to fully correct the problem and did not handle unemployment taxes. I was also tol... read more
Business response:
At Paychex, your privacy and satisfaction are our top priorities. We appreciate you reaching out and want to ensure your concerns are addressed securely and promptly. To help us assist you better while keeping your information protected, please contact us directly through our secure support page: ******************************************************. We look forward to speaking with you soon. Thank you.
Paychex is a bad company who has terrible customer service and refuses to corrected w -2 form. They issued me the wrong W -2 at the beginning of the year. They sent out another one which was still wrong. Now they have stopped all communication with me regarding this simple matter of correction I would go somewhere else for my payroll services I have 7 people involved in a simple process and nobody communicates with me in order to get this problem resolved. I have to get the *** involved in order to get them to fix my incorre... read more
Business response:
At Paychex, your privacy and satisfaction are our top priorities. We appreciate you reaching out and want to ensure your concerns are addressed securely and promptly. To help us assist you better while keeping your information protected, please contact us directly through our secure support page: ******************************************************. We look forward to speaking with you soon. Thank you.
Terrible Support and NO service. I am not sure how such a firm can be in business. Charged annual fees even though we were promised we will NEVER be charged that when we signed up. They are only good at SELLING ALL KINDs of additional junk other than what we expected of them (payroll). Glad we still have a few ADP payrolls and working to migrate the rest of the 8 payrolls to ADP. We operate in a few states but Paychex is the ONLY vendor among 400+ vendors which still is unable to communicate with us through our office email ... read more
Business response:
At Paychex, your privacy and satisfaction are our top priorities. We appreciate you reaching out and want to ensure your concerns are addressed securely and promptly. To help us assist you better while keeping your information protected, please contact us directly through our secure support page: ******************************************************. We look forward to speaking with you soon. Thank you.
We have been extremely disappointed with our experience using Paycor for EDI benefits feeds. The setup took nearly five months and cost $1,500, which meant half of our benefit year was already over before anything was even working. That completely defeats the purpose of having an automated feed in the first place.What has been most frustrating is that customer service has no ability to actually help or escalate the issue. You simply wait, follow up, and get no real answers while your team and employees are the ones dealing w... read more
Business response:
At Paychex, your privacy and satisfaction are our top priorities. We appreciate you reaching out and want to ensure your concerns are addressed securely and promptly. To help us assist you better while keeping your information protected, please contact us directly through our secure support page: ******************************************************. We look forward to speaking with you soon. Thank you.
Absolutely horrible. I cancelled my account 3 months ago and they are still withdrawing from my account. They didn't tell me I had to cancel 401k and workers comp separately. Not transparent about costs. And customer service will make you want to stab yourself in the eye. Every department keeps you on hold for 20 minutes just to say they can't help you and you need someone else...seriously wasting my life. NEVER EVER AGAIN. TELL EVERYONE TO STEER CLEAR!
Business response:
At Paychex, we prioritize your privacy and satisfaction. We're grateful for your outreach and are committed to handling your concerns securely and efficiently. To assist you better while ensuring your data remains protected, please reach out directly via our secure support page ******************************************************. Thank you!
Switching to Paychex was the single worst operational decision our company has made in over a decade. After ten years of reliable service with our previous provider, we were lured away by promises of better rates, only to be met with high-pressure sales tactics and a total lack of basic competence. During the transition, we were pressured to process payroll before the system was fully ready, under the claim that waiting would jeopardize our insurance coverage.The most egregious failure occurred when they successfully ran pay... read more
Business response:
At Paychex, we prioritize your privacy and satisfaction. We're grateful for your outreach and are committed to handling your concerns securely and efficiently. To assist you better while ensuring your data remains protected, please reach out directly via our secure support page ******************************************************. Thank you!
I took my business away from Paychex. I am due a refund for a $100 fee they charged me and was told via phone by two different representatives that the refund would come back to my bank account. Not only have I not received this $100, but I also have not yet received the 2026 First Quarter taxes they took out! They still owe me:FUTA ER: $9.60 FLORIDA SUI ER: $43.20 Total: $52.80 My new payroll company will be filing and already had me pay this money. I left Paychex February 16, 2026 and all emails go ignored. I do get canned... read more
Business response:
At Paychex, we prioritize your privacy and satisfaction. We're grateful for your outreach and are committed to handling your concerns securely and efficiently. To assist you better while ensuring your data remains protected, please reach out directly via our secure support page ******************************************************. Thank you!
Frequently asked questions about Paychex
How is Paychex rated?
Paychex has a 1.2 star rating with 251 reviews.
When is Paychex open?
Paychex is closed now. It will open tomorrow at 8:00 a.m.