Paychex

Tori L 

on BBB

6 months ago

As the HR director, I switched my company to Paychex in October 2023. The sales guys always make it sound like such a great idea and an easy process. Not so. The CSR did not show up for the call to do my first payroll with me. I had to scramble and call around for over 2 hours to get someone to help me. The original CSR never apologized or explained. Implementation was not smooth and there were many mistakes. I often had to practically beg for assistance and even got my original sales guy involved to solve some major issues.... read more

SHANE D 

on BBB

7 months ago

horrible company they love to charge all kind of small fees also charge you fee to transfer 401k $1500 never will recommend them 

Paula C 

on BBB

7 months ago

I would not recommend Paychex for benefits for smaller businesses. I need to publicly state this, as the amount of time we're spending to ensure that I actually get access to health benefits that my employer and I are paying for is excessive and should not be necessary. I don't find it reasonable that I supposedly am covered as of Feb 1st but have no communications, no account numbers, nothing from insurance providers that I can actually use with a dentist or doctor. Today Feb 19th they tell me dental exists, healthcare does... read more

Rosa E 

on BBB

8 months ago

I have never had to come and file a complaint however my experience with Paychex has been a NIGHTMARE. I had a problem with our account and getting in touch with my account manager was IMPOSSIBLE. I reached out multiple attempts I finally called the customer service line and no one could seem to give me an answer on what was happening with my account although CT department of Labor kept contacting me about a mixup that happened I got everything cleared away with them and needed Paychex to move forward with some changes. Not ... read more

Laura B 

on BBB

8 months ago

This is the MOST unprofessional company, NOT JUST PAYROLL...WORST company I have ever dealt with. We used this company for their services for many years. We left them because the "manager" decided to go over my head and talk directly to our owner with mis-information. Bad idea. He fired them. Once we were terminated, it was impossible to get our employees W2's sent out. I spent many hours on the phone and have documented emails showing their lack of professionalism and assistance. 

Gustavo M 

on BBB

9 months ago

Highly unethical company. If you have a small business avoid this company at all costs. Will commit mistakes and not communicate accurate information which will cost your company thousands of dollars and will take zero accountability. Do yourself a favor and look for another company. 

Jonathan R 

on BBB

10 months ago

Absolutely garbage business. Pathetic customer service. Still can't access my personal account and it's been 4 months!! I'm thinking about quitting my job because they use Paychex. What ever my company is paying for Paychex, it's too much.. 

Jacob J 

on BBB

10 months ago

Every interaction has been contact your employer. No help what so ever. Automated customer service is a time loop. They deleted my payment history and won’t release my records. Horrible experience. 

Kimberly F 

on BBB

10 months ago

Paychex was responsible for paying my company's taxes from 2012-2017. The IRS is now requesting payments and forms for multiple consumers. When we request these from Paychex, they are not provided. Do not have them file taxes for you. One time I was told they only keep records for 1 year. The next time 5-7 years. Conveniently for them out of the range we needed. So, we are having to pay these balances due with interest!!! Absolutely the worst customer service around.