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Paychex
- Payroll Services
- West Henrietta, NY
About this business
With nearly 800,000 clients in the U.S. and Northern Europe, Paychex is the industry leader in HR services. We understand the challenges faced by businesses of all sizes, which is why we provide integrated solutions to manage payroll services, HR, retirement, and insurance. Our mission is to empower business owners to focus on the growth of their businesses by providing cutting-edge HR technology and exceptional service to enable businesses to be more productive, efficient and engaged.
Location details
1175 John Street, West Henrietta, NY, 14586, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Horrible. Do not trust this company if you need your checks delivered on time, to pay the taxes or to notify you of unemployment claims. I depended on them when my business partner passed away and here I have covid expecting checks to be delivered but unfortunately we did not receive. Horrible even my regular payroll specialist Carolyn, verified the checks had been shipped, either lied or simply did not do her due diligence.
Very poor customer service and response times, especially with tax notices. Full-service payroll comes with a lot of problems and no one to talk to about them. Account managers are always out of the office so much that they offer "temporary reassignments". Mismanaged tax filings or payments without a way to resolve. Staff members seem unaware of determining or working through customer issues. Payroll reports are incorrect or incomplete. Taxes paid to Paychex without Paychex paying on your behalf. So many problems! With the a... read more
This company is flat our horrible. I own several businesses and I advise (and turn around) businesses. Do NOT use them. IN my case, I was using their Payroll and Retirement services. First, you need to know, that those 2 departments do NOT work together. They may as well be 2 different companies. So know that. When I was shutting done one of my companies to move to a new company, they go through a process they call "reload"; whereby they are supposed to seamless move your accounts (Payroll and Retirement in my case) to your ... read more
They are horrible and I would stay away. They mess up paperwork for the IRS and then ask you send only part of it (they can't read what the IRS is asking for and understand) after they have been paid to do that job but failed. They do not comprehend simple sentences and state they help you when they make your job a nightmare due to their incompetence. Worst ever on the planet. You are better off on the old 3 part system with carbon paper and paper checks then trust them with important information about your employees. Whatev... read more
Absolutely horrible company. Paychex wthheld my W2 from me for 4 months. My employer and I tried back and forth for four months trying to cut through their red tape to get then to send me my W2. My employer was very cooperative and tried her best to help me. She was not at fault. Paychex flat out refused to help. They told me personally that it was "against their company policy to send W2s to employees directly," they could only send it to the employer. And yet they were of no help sending my W2 to my employer. It should be ... read more
My experience with Paychex has been nothing short of a nightmare. As a business owner, I rely heavily on efficient and reliable payroll services, but this company has consistently failed to meet even the most basic expectations. The customer service is abysmal. Reaching a representative takes an eternity, and when you finally get through, the support is unhelpful. They seem entirely uninterested in resolving issues or answering questions, which is incredibly frustrating when dealing with something as critical as payroll. The... read more
Paychex will not let me cancel my account. Do not sign up with them! They will never let you cancel any of your accounts. I have sent over 500 emails to various departments. Every department that I call points fingers at other departments. No one knows how to do anything, except to take money from your account. I am filing a police report for theft and fraud. This is a terrible company. Do not do business with them!
I been trying to get online access and also withdraw my 401k for months. I always get different answers to why they can’t get me access, and get different answers on why it is taking so long to withdraw the 401k. I’ve been told the higher up people don’t take phone calls and just have to deal with it the way it is! This is the worst company I have ever dealt with!!!!
I canceled in September 2023 due to their bad customer service & numerous hidden fees that were not disclosed to me when I started. I felt scammed, so I paid what they said I owed & cancelled. Was told account was closed. It's July 2024 & they still billing me trying to get money! I've never "supposedly owed" so much to a company that has done absolutely no service for me or that I do not have a business relationship or wish to for that matter! These folks are ridiculous! I've called numerous times over previous months to ge... read more
Frequently asked questions about Paychex
How is Paychex rated?
Paychex has a 1.2 star rating with 185 reviews.
When is Paychex open?
Paychex is closed now. It will open at 8:00 a.m.