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Paychex
- Payroll Services
- West Henrietta, NY
About this business
With nearly 800,000 clients in the U.S. and Northern Europe, Paychex is the industry leader in HR services. We understand the challenges faced by businesses of all sizes, which is why we provide integrated solutions to manage payroll services, HR, retirement, and insurance. Our mission is to empower business owners to focus on the growth of their businesses by providing cutting-edge HR technology and exceptional service to enable businesses to be more productive, efficient and engaged.
Location details
1175 John Street, West Henrietta, NY, 14586, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am no longer with paychex, which I clearly noted back in January 2024. I am still being billed by Paychex with automatic withdrawals from my bank account. This is unacceptable, as are the many problems I have had with Paychex from the start. I never was able to reach my "account manager." Every employee I spoke to gave me a different answer to the same question. They didn't pay my payroll taxes to which I received a Seizure letter from the IRS. I have to pay the penalties and interest because no one in Paychex will respond... read more
I wish I had had the where with all to investigate this terrible operation before I invested funds into a 401K after a recommendation my trusted CPA gave me! Wow...I implore you. Do NOT even consider sending your payroll or retirement funds to these people. It shocks and amazes me they are a national presence for these services and are still in operation. ZERO ranking is more accurate than a one star. I could go on and on and on...I won't bore you. I've been self employed and in business for forty years and never have I come... read more
ZERO! ABSOLUTELY THE WORST CUSTOMERS SERVICE! I had taken hardship loan. I started the process on March 7th. I waited 10 days.Nothing. I called.they said 'what process"? I didn't recieve docusign. It got lost ,sorry. I called back hold for 20 minutes. It's now March 26. She stated the check will be mailed to you. I asked why can't I have it direct deposit? you need to send a check. You deposit my paycheck & 401K. I had a Stroke,I can't drive it was" It's our policy. I stated you have my info. The check will be there April 4t... read more
If you’re an employer my advice is to look elsewhere for a payroll provider. They are without question devoid of good business practices and simply made a mess of my company’s payroll by not filing with my state to pay unemployment. Try getting in touch with anyone by email or any other form of communication as you will find yourself getting NO RESPONSE WHATSOEVER. They simply dont care and even closing my accounts is a deliberate attempt to slow the process to a halt. Paychex’s inability to even answer a customer’s calls is... read more
I'd give them zero stars if possible. The support from them has always been lacking but the last 4 - 6 months it's become absolutely horrible. The customer service from the assigned payroll specialist and anyone else who answers the phone is non-existent. They ignore emails and don't answer the question or address the issues when they do reply. When pushed they get flippant. If you have an issue and they tell you that they will check into the problem and call you back, expect to be waiting for a call back 4-6 weeks later aft... read more
Quite possibly the worst employee customer service I have ever come across. I was using the live chat on the website and the live employees just log out when they feel like it. They ask if "you have any other questions" then log out as soon as they send this message. Three times I had to go through the automated system to get to a live person because they kept logging me out before helping me or even attempting to. Also, I would state my issue and they would say they understand and then proceed to ask me for information I ju... read more
It would appear the rating does not match the reviews, nor the service. The company replies to every complaint, but the complaints do not all show as resolved, nor do they appear resolved. We are leaving paychex due to the lack of communication and commitment to service. They have severly declined in the last 5 years. Between overcharged taxes,no communication from the insurance / brokerage side, investing 401Ks without authorization, and mis-taxing employees, we've had quite enough, and cannot urge you more to pick a differ... read more
Paychex decided that they weren't going to Direct Deposit my employees this pay period. I had to write all my payroll checks 3 days late! When looking for answers as to why this happened.. I have received.. a number that was just a busy signal. A new number that nobody answers. When I finally got through, I was told they couldn't answer my question and I had to talk to someone else. I then waited 45 mins on hold and finally gave up. THIS WAS UNFAIR TO MY EMPLOYEES! I WILL NEVER USE THIS COMPANY AGAIN!
HORRIBLE company. My 401k rollover check was lost, no one got back to me for weeks, their customer service is a JOKE, if I could sue them I would. They also messed up paychecks and taxation and resulted in everyone OWING taxes. I am hoping there is legal action taken against them.
Frequently asked questions about Paychex
How is Paychex rated?
Paychex has a 1.2 star rating with 185 reviews.
When is Paychex open?
Paychex is closed now. It will open at 8:00 a.m.