Paychex

Paige P 

on BBB

3 years ago

Very unprofessional service. I was put in touch with a sales representative who was very responsive via phone and email until she received sensitive identification and financial information from myself and another employee. On a Friday, I was told she would reach out Monday. I did not hear from her on Monday, so I left an email Tuesday asking for an update, I was ignored. I left a voice-mail Wednesday and was also ignored. I called customer service Wednesday afternoon and explained that my sales rep had received my financial... read more

Donna P 

on BBB

3 years ago

Our company and our employees have been locked out of our 401K for a month. We have a reference number with assurance that the situation would be resolved by the next day....that was around July 6th. Holding for a representative us usually at least 45 minutes. We are very concerned and need to access our account immediately. 

Ruth Z 

on BBB

3 years ago

I am employed by a firm that uses Paychex. I had to take many courses provided by the Paychex Learning service. I completed all the courses required by my employer but did not find a way to indicate "completed" on one of the courses. I have asked MANY TIMES for this issue to be addressed. I have sent emails, have tried to use the online chat feature (the person joining chat keep just leaving the chat without answering any questions). I feel my employer is paying for substandard service from this company. 

Michelle B 

on BBB

3 years ago

Paychex is obviously suffering from the same staffing issues as many other businesses since the great resignation. Sales cannot provide a clean quote to add on services: Pages are missing and/or pricing not included. Implementation never makes contact to set up the new service. Billing invoices an amount that does not match the quote ($900 instead of $300) even though the service has never been implemented. There is no way to contact someone higher up that may be able to cut through the incompetency. The bright spot is that ... read more

Tara K. 

on BBB

3 years ago

I was garnished when I shouldn't have been. $3,500 gone. I took the creditor to court. I won. My garnished wages are supposed to be returned. It's been a month now and Paychex has still failed to return my money. I've called, they do nothing mg but say "gonna take longer...." After being told first 7-10 business days. Then told 30 days. Now what? I have 4 kids, a disabled husband and I'm pregnant. We need our ******* money and this is beyond ****** up. 

Michelle M 

on BBB

3 years ago

I have been a Paychex customer since 2021. I have a small Nursing Service and I never get in touch with my representative and never get a call back from anyone. I will be leaving paychex. This is not the only business I help run and I have never felt so small then since I have been with paychex. 

Kevin B 

on BBB

3 years ago

The hallmark of Paychex is clerical incompetence. The worst fault that an HR company can have! I am blown away by the idiotic decisions that they make, and that cost me money. I’m 2017, I got so frustrated with their disorganization that I quit them altogether and rolled our IRA funds over to a new vendor. Only they didn’t transmit everything. They kept an interest payment and didn’t bother to tell anyone that the account still was active — actually they told us it was closed! — then issued the check to a defunct address (no... read more