Paychex

Jeff A 

on BBB

2 years ago

After firing this incompetent company from doing my payroll, I was contractually stuck with them still servicing my 401k plan. I have never encountered such gross incompetence, poor customer service, and lack of follow through with any company I've ever dealt with. They never return calls, they do not return critical emails, and they just make sure that everything is on their terms when it comes to communications (ie emails that they do send are all marked "do not reply", they have no direct lines to call in and speak to the... read more

Stef R 

on BBB

2 years ago

As many individuals have mentioned before, Paychex is a shady company. They charged me $625 to run payroll which was never run. Payroll specialist Allyson C******** was of no help and could not even provide me with documentation that I agreed to their services. Do NOT use this company. Try another one like *****. etc. 

Daniel G 

on BBB

2 years ago

My story is similar to Bridget B's. HORRIBLE. I retired in 9/22 and sent in my client separation form. A month later I got hit with $288 of "Adjustment Fees" AFTER the seperation was concluded. They held my W-2 as ransom. Terrible business practice. If I had the money, I would hit these loosers with a class action suit that would make their head spin... DO NOT USE PAYCHEX at all costs. 

helena r 

on BBB

2 years ago

this is a horrible service, my service representative Breauna T***** don't asker calls or emails I still can't access my Flex account it's been months i have to call in for payroll, they also have me down twice two different ID numbers and on top of that i got paid twice and still waiting for 1099"s i also contact her supervisor no response. 

Nadia M. 

on BBB

2 years ago

Do not I repeat do not use this company they will take money out of your account randomly and you will never be able to get anyone who can explain why the money is coming out. The payroll specialist are very unprofessional one person said to me they would call me back in a hour because they had to take there daughter to school. It was a mess I highly recommend you finding another company to process payroll. This one steals money 

Bridget B 

on BBB

2 years ago

I sold my company in February of 2022. I signed and sent Paychex the client separation form on 2-7-2022, and even referred the new owner to Paychex. Here it is a year later and they had a hold on my account so I could not get my W2's. They sent one email with the bill for the end of year w2's in July! 5-months after I sent them the separation form - that email went to spam....I just found it when talking to their representative. They never called or sent anything else. I found out they had continued to bill me after my busin... read more

Andrew M 

on BBB

2 years ago

They sent my 401K payout to an insider ( I assume) who cashed my check and it took months and 100s of calls to get my money-back. Absolutely a joke of a company. 

Sweeney S 

on BBB

2 years ago

I will never again work with a firm that uses PayChex. The first time I did, their "agent" who was assigned to the firm was offshore and pretending to be in the United States. She seemed to be working with a few other people who just pretended to use the same name. I was never paid, they also entered the wrong information on my tax forms, and finally after about three weeks after payday--the owner of the firm had hand write me a check. Every time we called, a different person answered the phone and said they were one person.... read more

Randall B 

on BBB

2 years ago

Horrible. I had a service that was $58 dollars a month. I switched banks & forgot to notify them. They charged me $120 every time my card didn’t go through. They never called or anything. I call to get an update on W2 & I now owe $869.00… for a 59 dollar service