This profile has been claimed by the business owner or representative.
Paychex
- Payroll Services
- West Henrietta, NY
About this business
With nearly 800,000 clients in the U.S. and Northern Europe, Paychex is the industry leader in HR services. We understand the challenges faced by businesses of all sizes, which is why we provide integrated solutions to manage payroll services, HR, retirement, and insurance. Our mission is to empower business owners to focus on the growth of their businesses by providing cutting-edge HR technology and exceptional service to enable businesses to be more productive, efficient and engaged.
Location details
1175 John Street, West Henrietta, NY, 14586, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Illegal and frustrating. Cannot access paystubs.. Cannot get ahold of anyone on the phone and the home health agency I work for is no different…
Worst decision I have ever made in my career, going with this terrible company. I regret every moment since and cannot overemphasize, people, DO NOT HIRE THIS TERRIBLE COMPANY.
If I could give 0 stars I would. We have been trying to cancel our Paychex account for about 7 months now. we have to call and call and leave messages because we can never seem to get the person were supposed to speak with on the phone. When we final get someone on the phone they promise to make sure it gets cancelled but the charges continue to come out month after month and they keep contacting me to run payroll although it’s supposed to be canceled. They continue take money out of our account causing it to over draft Beca... read more
Paychex had messed up the payroll reports for my small business based in Iowa. Not only they were uploading payroll reports wrong on my state's tax filing website, but they also were not mailing anything as a backup. As a result, we had to amend, pay additional penalties for not filing in time, and file payroll taxes on our own even though we've been paying Paychex to do that. I also found out today the same had been happening on Federal Level as well because I received the letter from IRS that they received the deposit but ... read more
We run a small trucking company and have used Paychex for several years and have had a number of issues. To start, pricing is very vague and tends to climb month after month with no explanation. Usually you can convince them to "discount" it but it is not easy. Second, they provide numerous "services" but do very little to actually help you utilize them. It seems their goal with each of these offerings is simply to bump prices higher. Third, customer service is among the worst I have ever seen. It seems they have hundreds of... read more
DO NOT DO BUSINESS WITH THIS COMPANY! At every turn, Paychex has been an absolute disaster. They sell you on their company by saying, "it's like having a part time employee" working for you, processing payroll. What they don't tell you is that your "part time employee" changes month to month. We processed payroll for 3 of our business for about 6 months and I'd say that they got (maybe) 3 pay periods right without major issues. They processed wrong reports, they overpaid by tens of thousands of dollars, you cannot have acces... read more
Horrible company to deal with!! Does not pay in a timely manner and will blame other companies for their inadequacies!!! Use another payroll company!!!
10 negative. Worst company to deal with ever. They waste your time. Do not give product you’re paid for and make you work to prove each transaction. They were given all information yet, they want more. This is a scam service. Frustration levels of your employees will skyrocket.
I used to work for a company that used Paychex. When I left, I planned to use ***** insurance through them and sent in the paperwork as soon as I received it. However, they had turned off the insurance and it took another 6 weeks and countless hours on hold with customer service begging them to turn it on so that my spouse could get critical medication. This was bad enough to receive a 0 star review on its own, however, they recently contacted me out of the blue with an "urgent issue." They sent an email with poor grammar an... read more
Frequently asked questions about Paychex
How is Paychex rated?
Paychex has a 1.2 star rating with 185 reviews.
When is Paychex open?
Paychex is closed now. It will open on Monday at 8:00 a.m.