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Paychex
- Payroll Services
- West Henrietta, NY
About this business
Location details
1175 John Street, West Henrietta, NY, 14586, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I wish I could rate them lower. The only positive thing about using Paychex is that I could provide 401k for my employees. I had to do almost everything myself, including setting up accounts with federal & state agencies. When mistakes were made or when I needed forms, it was very difficult to speak with the correct department. In 2 years, they changed my representative 4 times. My account is now closed with them, and the government agencies are still contacting me to inform me of missing or incorrect forms from 2022.
I rarely ever give 1 star, but with Paychex I would give even less. They have no idea how to do payroll and even if you state what you need done, it will never get done. I highly recommend anyone looking for a payroll specialist to find another company because their only specialty is not listening, communicating and not doing what you ask them to do. If you do hire this company, be prepared to contact them every week regarding the incorrect payroll. Also, be prepared to have constant phone calls from your employees advising ... read more
This has got to be the worst company. They will not cancel my service when requested and keep charging me and won't refund the charges. Will need to take them to court.
Horrible unprofessional company. Run the other way. They will do nothing but harm your business.
The only thing that Paychex trains their employees on, is how to deflect from solving any problems. They will give you the run around for months and at the end, they will tell you, we can't help you. In the meantime, you have wasted hours of time, money and stress trying to solve your issues. If I do not get my money back from paying Cobra for months because they have decided to cancel my Cobra account, I will be seeking legal counsel. If anyone in Texas has similar issues of Paychex holding on money that belongs to your com... read more
Paychex is by far the worst payroll company out there. The customer service lacks and I don’t think they actually train their employees.
This company should be shut down ! I am filing a complaint with the Florida attorney general.
This company may have the worst customer service of any payroll provider I've ever dealt with. The CSRs are circular in their arguments; when they don't want to help you, you're better off hanging up and waiting on hold again because you will NOT get accomplished what you needed to accomplish. I was told "I do not have a supervisor" by one CSR. Can you imagine? I'm pretty easy-going, until I'm lied to. Tax issues galore, failure to file forms, excuse after excuse... we're done. We've moved on to another company, and will NEV... read more
Paychex is extremely incompetent. I was charged twice for HR services I never used by Spencer K*****— around $1900. It got so bad that I had to call my bank to put a stop on their payments so that I could still pay my employees. Paychex had the audacity to offer a “credit” to my account! Stay FAR AWAY!! These people do not communicate or respond to emails! They are great at communicating in the beginning because they want to sell you the service, but once you sign up they stop.
Frequently asked questions about Paychex
How is Paychex rated?
Paychex has a 1.2 star rating with 197 reviews.
When is Paychex open?
Paychex is open now. It will close at 5:00 p.m.