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Paychex
- Payroll Services
- West Henrietta, NY
About this business
With nearly 800,000 clients in the U.S. and Northern Europe, Paychex is the industry leader in HR services. We understand the challenges faced by businesses of all sizes, which is why we provide integrated solutions to manage payroll services, HR, retirement, and insurance. Our mission is to empower business owners to focus on the growth of their businesses by providing cutting-edge HR technology and exceptional service to enable businesses to be more productive, efficient and engaged.
Location details
1175 John Street, West Henrietta, NY, 14586, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I referred a client to use Paychex for their new corporation. This is a one person payroll. Paychex made gross errors on every possible action. They had such an incompetent payroll rep who admitted she had over 1000 unread emails. It took a senior regional manager 4 levels above the rep to get one payroll done. Then... there was still an error Paychex remitting withheld state taxes, so the client has $1300 in penalties. After two weeks trying to get that handled and reimbursed, I have decided to do the payroll myself. I coul... read more
I retired and, at the beginning of March, asked for quarterly distributions beginning April 1. I'm in Europe and need the money for rent as I'm going to school over here. I'm in the process of negotiating for an apartment and NEEDED that distribution by April 1 or day or two later for downpayments. I went to the 401k Paychex website and it acknowledges that I put in for a distribution April 1 and that I will receive that distribution APRIL 17!!! WTF??? No indication from them that there would be a 2 WEEK delay!! Are they mak... read more
I was screwed over by this company on four different occasions. I was lied to by two separate sales people which cost me thousands of dollars. I was audited by their workman’s comp affiliate which is normal but I was aided if I agreed w the outcome which I did not. They told me too bad and took the full amount of money equating to over $7000 out of my account without my permission. After they took the first draw out of my account, I put a stop payment on Paychex so they change the name of the ACH so that the stop payment wou... read more
Please stay way from this company. Highly irresponsible, unethical and just overall incompetent. They made mistakes on a dozen of our employees W2s for 2022. We have been in talks with them since January and now it is the end of March. You will get a generic response of "it takes 2 days to 1 week for W2-Cs and 6-8 weeks for amended W2s." In reality, you will never receive any of these things. We've involved our lawyers at this point. Our specialist was always "out of office" but another representative would tell us "he's in ... read more
The employees at Paychex have to be the most incompetent representatives I've ever had the displeasure of working with. I have been trying to get my issue resolved since November of 2022... They can't even send a check correctly. I've filled out two forms with the correct payee and they've sent two checks with my name rather than the company it's being rolled over to. I've talked to about 6 different representatives and none of them know what they're doing or how to resolve the issue. I just hope this third form that I send ... read more
I am an employee; my employer has been using Paychex for several years. I didn't have a problem until recently, when I took out a loan from my 401(k). I agreed to a monthly payment automatically deducted from my bank account. For the last three months, Paychex has failed to withdraw a payment. I've opened multiple tickets and spoken with multiple representatives who assure me the problem is on their end and is fixed, and then I'm right back again a few weeks later. They also informed me they're unable to change my payment me... read more
Where to start. I don’t know how this company is in business and how they have a customer base. They’re supposed to be a service company that simplify payroll. Well let me tell you they do the exact opposite. I have never had a worse experience with a service provider. It first started when they were charging me more then the quoted price for weekly payroll. I was quoted $36 for 6 employees. First bill was $50, then over $100. They said I was turning in my payroll late. Nothing had changed on my end they were just wrong and ... read more
Exact situation as Jeff A. This payroll company is complete trash. And everyone that works for them has an IQ of ZERO. Been fighting with them for 3 months over my 401k from a previous employer. They have no clue what they are doing. This company absolutely does not deserve to be in business. I say they are the best, worst payroll companies for the simple fact there are worse ones out there. Which is definitely not saying much at all. If I could give them a -5 star I would, they definitely deserve it. Rule #1, Don't mess wit... read more
Multiple Payroll Specialist wouldn't contact you back regarding issues. Were not taking out garnishments correctly. Or filing in the proper states even though plenty of information was given. Management could not even get their subordinates to do their jobs. There were not proper taxes paid in. Locked us out of our online accounts and had to pay $488 for year end information for employees and CPA. After trying to cancel services 12 times, they finally canceled it, but not before trying to charge us weekly for services that w... read more
Frequently asked questions about Paychex
How is Paychex rated?
Paychex has a 1.2 star rating with 185 reviews.
When is Paychex open?
Paychex is closed now. It will open on Monday at 8:00 a.m.