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Paychex
- Payroll Services
- West Henrietta, NY
About this business
Location details
1175 John Street, West Henrietta, NY, 14586, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Horrible. I had a service that was $58 dollars a month. I switched banks & forgot to notify them. They charged me $120 every time my card didn’t go through. They never called or anything. I call to get an update on W2 & I now owe $869.00… for a 59 dollar service
Illegal and frustrating. Cannot access paystubs.. Cannot get ahold of anyone on the phone and the home health agency I work for is no different…
Worst decision I have ever made in my career, going with this terrible company. I regret every moment since and cannot overemphasize, people, DO NOT HIRE THIS TERRIBLE COMPANY.
If I could give 0 stars I would. We have been trying to cancel our Paychex account for about 7 months now. we have to call and call and leave messages because we can never seem to get the person were supposed to speak with on the phone. When we final get someone on the phone they promise to make sure it gets cancelled but the charges continue to come out month after month and they keep contacting me to run payroll although it’s supposed to be canceled. They continue take money out of our account causing it to over draft Beca... read more
Paychex had messed up the payroll reports for my small business based in Iowa. Not only they were uploading payroll reports wrong on my state's tax filing website, but they also were not mailing anything as a backup. As a result, we had to amend, pay additional penalties for not filing in time, and file payroll taxes on our own even though we've been paying Paychex to do that. I also found out today the same had been happening on Federal Level as well because I received the letter from IRS that they received the deposit but ... read more
We run a small trucking company and have used Paychex for several years and have had a number of issues. To start, pricing is very vague and tends to climb month after month with no explanation. Usually you can convince them to "discount" it but it is not easy. Second, they provide numerous "services" but do very little to actually help you utilize them. It seems their goal with each of these offerings is simply to bump prices higher. Third, customer service is among the worst I have ever seen. It seems they have hundreds of... read more
DO NOT DO BUSINESS WITH THIS COMPANY! At every turn, Paychex has been an absolute disaster. They sell you on their company by saying, "it's like having a part time employee" working for you, processing payroll. What they don't tell you is that your "part time employee" changes month to month. We processed payroll for 3 of our business for about 6 months and I'd say that they got (maybe) 3 pay periods right without major issues. They processed wrong reports, they overpaid by tens of thousands of dollars, you cannot have acces... read more
Horrible company to deal with!! Does not pay in a timely manner and will blame other companies for their inadequacies!!! Use another payroll company!!!
10 negative. Worst company to deal with ever. They waste your time. Do not give product you’re paid for and make you work to prove each transaction. They were given all information yet, they want more. This is a scam service. Frustration levels of your employees will skyrocket.
Frequently asked questions about Paychex
How is Paychex rated?
Paychex has a 1.2 star rating with 197 reviews.
When is Paychex open?
Paychex is open now. It will close at 5:00 p.m.