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Paychex
- Payroll Services
- West Henrietta, NY
About this business
With nearly 800,000 clients in the U.S. and Northern Europe, Paychex is the industry leader in HR services. We understand the challenges faced by businesses of all sizes, which is why we provide integrated solutions to manage payroll services, HR, retirement, and insurance. Our mission is to empower business owners to focus on the growth of their businesses by providing cutting-edge HR technology and exceptional service to enable businesses to be more productive, efficient and engaged.
Location details
1175 John Street, West Henrietta, NY, 14586, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Paychex fraudulently filed a report for our 3rd Quarter, they were made aware of this and still have yet to fix the issue therefore our actual payroll company can not submit our actual quarterly report. Paychex has yet to resolve the issue and has been contacted numerous times with a call back only once just confirming the complaint. I would not recommend this company and legal action will be taken if this is not resolved by the date they were given,
Paychex’s has been one of the worst companies that I have ever had to deal with. I had a horrible on board experience and they still don’t pay or file one of my taxes even though I they are suppose to. When I got hit with the penalties they refused to pay even though I have their rep telling me they would. Now it’s been 2 weeks and my employees still have not received their checks. Took them a week to tell me UPS lost them. They supposedly reissued and sent them out but still don’t have them. However we did receive a package... read more
DON'T USE THIS COMPANY. How can a company have so many complaints and poor reviews and still have an A rating with the BBB? I told Paychex that I was shutting down my company in February of 2022. They've continued to charge me for the last 7 months. I've left 3 messages, and sent two emails to my rep. No call back. I've left her manager two messages. NO call back. They continue to charge my account. I signed up for their 401K service. I was on hold trying for two hours trying to get my 401K contribution. After two hours, the... read more
Thy refuse to let me get in my account I have rights to get on to get copies of check stubs rude customer service thy don't even deserve the one star review
Very frustrated with lack of communications regarding onboarding our people into the 401K product. It seems the account representative who signed us up is not longer with the company and nobody has picked up the ball. Frustrated owner who has used paychex for payroll and workmans comp insurance for years on years. Is there anyone at Paychex who can help?
DO NOT use this company. They overcharged my small company of two (2) the administrative processing fee for over six months. The account representative noted and identified that they had indeed overcharged and would immediately process a efund. It has been over eight weeks and Paychex has had one excuse upon another for their ineptness in processing a refund. They provide high level lip service and fail to follow through displaying extremely poor integrity. I was informed by account representative how much she loved her comp... read more
I DONT WANT TO LEAVE ANY STAR. This company is appalling the way they do business. I run payroll for 1 person and I have a retirement plan. I am trying to transfer a 401k and they are giving me the run around. This has been a ongoing issue since March. I never seem to get the same person to help me, I could be on the phone waiting for 30 plus minutes to try and solve this issue which never got resolved. I would never recommend this company to anyone.
This company does not give any warning if they want more information on a medical bill claim before suspending your hra/fsa benefit card. Your account when logged in does not give any information and states you have no accounts if you have a hra or fsa administered by paychex. There is no customer service email and calling a customer service line is only available during certain times. This company is very hard to deal with and should be avoided if you are looking for a benefits administrator for your company's fsa or hra.
By far the worst company to work with wouldn't send a final bill but would send info to a law office for a lawsuit stay away from this company can't even email or fwd a final bill no just rather try take you for everything clowns I paid before that all I wanted was a bill oh not to mention their law office the hire is a rude asshole and offers zero help he's a punk
Frequently asked questions about Paychex
How is Paychex rated?
Paychex has a 1.2 star rating with 185 reviews.
When is Paychex open?
Paychex is closed now. It will open on Monday at 8:00 a.m.