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About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States

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Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
4.53,397 reviews
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Michael M.'s profile image
Michael M. 
on Birdeye

a year ago

I was contacted by so many people during this refinance it was ridiculous and it was hard trying to contact people for help. I lost months of savings because the process took so long. Im very disappointed in PennyMac. 

Albert C.'s profile image
Albert C. 
on Birdeye

a year ago

Was told multiple times we had all paperwork in only to have another representative say we needed more paperwork. Also they contacted a place I don’t even work at for verification of employment! 

George S.'s profile image
George S. 
on Birdeye

a year ago

We t b bill c C no TV as G if I’m 

CHARLIE H.'s profile image
on Birdeye

a year ago

Professional, knowledgeable and did everything to ensure all my questions were answered. Shalom Babalola or representative gave me weekly updates on the progress of my loan application. 

Scott H.'s profile image
Scott H. 
on Birdeye

a year ago

Pennymac was great. The only negative was the delay in the time frame caused by the appraiser, not a pennymac issue. 

Rebecca H.'s profile image
Rebecca H. 
on Birdeye

a year ago

Nobody ever figured out that the two co-signers had separate email addresses, so I was constantly forwarding information. We had to call to get clarification on several requests. A lot of this was not Linda’s fault though 

Monica M.'s profile image
Monica M. 
on Birdeye

a year ago

Great service 

Martin C.'s profile image
Martin C. 
on Birdeye

a year ago

Great experience 

Edwin Batts I.'s profile image
Edwin Batts I. 
on Birdeye

a year ago

Crystal was absolutely wonderful!!! This is NO reflection on her. Was asked for the same documents multiple times. Was asked to review my disclosures AFTER I had closed. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 3,397 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.