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About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States

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Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
4.53,397 reviews
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Emma B.'s profile image
Emma B. 
on Birdeye

a year ago

Every step was well communicated and all of the employees that I encountered were very helpful and kind. 

Vincent Smith I.'s profile image
Vincent Smith I. 
on Birdeye

a year ago

Linda did great 

Yvette A.'s profile image
Yvette A. 
on Birdeye

a year ago

Ivonne made sure I was aware of the process at all times, although this was a very stressful and timely refinance she kept me updated and and was always available for questions 

Neil J.'s profile image
Neil J. 
on Birdeye

a year ago

Everyone I dealt with at PENNYMAC was very professional and courteous. It was a very fast process, almost the entire process done electronically and quick to respond any questions I had. Thank you 

Marc G.'s profile image
Marc G. 
on Birdeye

a year ago

Way too much to type. I am not wasting any more of my time on this. Zero communication, incorrect final closing papers, requested documents from me several times after I already submitted them. Never responded to anything, had people call me on her behalf who had zero info. Saying you'd call me within an hour, and then hearing nothing for 3 weeks... Saying things and then forgetting everything and acting like we never discussed. Worst loan process of my entire life... I would fire her if it was my decision. Derek Palm w... read more

MICHAEL P.'s profile image
on Birdeye

a year ago

A great experience, I’m glad to be a Pennymac customer. 

Autumn F.'s profile image
Autumn F. 
on Birdeye

a year ago

We enjoy having our load with pennymac. 

Edgar W.'s profile image
Edgar W. 
on Birdeye

a year ago

The level of communication. 

Raimundo M.'s profile image
Raimundo M. 
on Birdeye

a year ago

Linda Frazier, very professional and polite, the help she gave to me on this process of refinance was incredible. Thank you, thank you Linda, keep it up with a good work. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 3,397 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.