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PENNYMAC
- Mortgage Lenders
- Pasadena, CA
About this business
Location details
251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Amazing customer service! fast and on top of things. I will recommend Pennymac to everyone. Thank you John, Sandra B, and your underwriting department. I appreciate you all!
Everything was smooth up until a week before my closing date. When just a few days ways, information was completely off on our initial CD throwing all of our numbers off. So we did not have a good idea of somewhat accurate numbers. Then within 48 hours of closing, documents were being requested that should have been requested weeks prior. Then again, within 24 hours, the same thing happened with document requesting. Our closing was pushed back at fault of PennyMac and their lack of attention.
Fee for appraisal was greater than the actual cost. no refund or credit was given. Agent and title company seemed to have difficulty communicating with PM at closing. Rate and credits could have been higher since I was an existing customer
Excelent service
Everything went smoothly! Much appreciated!!
From the moment I made my application your phone system began redirecting all calls to any pennymac number to the loan processing department. This made it very difficult for me to discuss alternate loan scenarios. I was unable to review these alternate scenarios until the day before scheduled closing on the original scenario. After closing and funding I attempted to call to speak about a home equity line of credit. All of my calls to your offices continue to be redirected.
Communication initially was fine as I tried to reach out with questions I would leave messages for Hilda and Ryan. I never got return calls. I had to later call back and hopefully reach them. Also it would send email notifications that I needed to update things on my application and then there would be nothing to update. For the amount of money in closing cost you guys make. The service should be spot on. It was far from that. I would not recommend it to others.
Knowledge and professionalism of those involved.
Never got the closing documents to my wife in another state over the holidays,resulting in a10 day delay. She waited all day ,not even a phone call.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 3,386 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.