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PENNYMAC
- Mortgage Lenders
- Pasadena, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
process went very smooth and William was great to work with. i was very happy with the experience
very knowledgeable & helpful
I had to reach out multiple times to get info to our realtor. The closing paperwork was hours late on the day of closing. We had to submit paperwork multiple times. We were told that our file was missing at one point. The realtor had very difficult time getting info and requested paperwork from loan personnel.
Really quick closing, really happy with new payment, no cost out of pocket for closing, everyone involved was very helpful and had great communication. Couldn't been happier.
Closing documents and closing request was never sent to title company and resulted in a missed appointment and wasted time on my families behalf
Abdul Saleh Made the experience great!! You should hire more people like him. He was Awesome!!!
Facts and figures for cash to close and monthly payment were way different than originally discussed. Was told I’d be saving $100/mo more than I am. Same documents were requested several times. Called to notify them that I’d already sent the documents. Was then asked to send them again and pressure to “hurry before your rate lock expires”. Shouldn’t be hurrying your clients because your people didn’t see a document that was sent in. Overall experience was ok. But got very annoyed at some points.
My only issue with this time around is the closing process and at what stage the VoE was performed. Doing the VoE the day before closing and then getting the wrong information which initially caused my loan to be denied and then required me and my partner staying at work past 8:30pm (CST) on a Thursday night before the scheduled closing (1/3/2020) pushed my closing back to 1/6.
From the moment I made my application your phone system began redirecting all calls to any pennymac number to the loan processing department. This made it very difficult for me to discuss alternate loan scenarios. I was unable to review these alternate scenarios until the day before scheduled closing on the original scenario. After closing and funding I attempted to call to speak about a home equity line of credit. All of my calls to your offices continue to be redirected.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 3,399 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.