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PENNYMAC
- Mortgage Lenders
- Pasadena, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
You assisted when we hit just one unexpected obstacle.
Mr. Saleh was a great representative, and was always responsive. The problem was with the process PennyMac has in place. As a customer, it is extremely frustrating to not have a direct number for you rep, and constantly have to get a random person who is not familiar with your loan to go through issues. Multiple wrong automated requests led to a huge waste of time. Loan closed much longer than expected. 5 stars for Saleh and reps, 3-4 for PennyMac's system.
I just wish that Penny Mac would stop sending me emails to refinance when I am done and funded now for two days.. it's like to get left hand has no idea what the right hand is doing.
No review
Great service tanks so much
Communications. I was updated weekly; to me this is very important and shows my business is not taken for granted. JVM
Pennymac USA was committed in getting my loan processed in timely manner.
The only problem was the computer system for documents kept asking for things that were already submitted.
hassle free with no surprises. Questions I asked were answered quickly and we closed within 45 days.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 3,399 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.