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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.53,399 reviews
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James C.'s profile image
James C. 
on Birdeye

4 years ago

Closing never happened when I was told it would. Amount was incorrect on the wire information. I had to call repeatedly to get information regarding when my loan would close. This was a simple refinance. PennyMac already had my original loan. I was simply refinancing to put more money down on my house. They made it VERY difficult. 

MELODY M.'s profile image
MELODY M. 
on Birdeye

4 years ago

everything went through smoothly 

David H.'s profile image
David H. 
on Birdeye

4 years ago

Carl was outstanding. I am someone that at times needs to have a picture drawn so that I understand. Carl was someone that took his time with me. Thank you Carl. 

VICTORIA J.'s profile image
VICTORIA J. 
on Birdeye

4 years ago

Very easy process, quick timeline! 

JOSUE C.'s profile image
JOSUE C. 
on Birdeye

4 years ago

N/A 

DAVID K.'s profile image
DAVID K. 
on Birdeye

4 years ago

William and Sarah was great to work with. 

Sandy S.'s profile image
Sandy S. 
on Birdeye

4 years ago

The process was very easy and fast not all stressful Thank you 

JUAN VELEZ H.'s profile image
JUAN VELEZ H. 
on Birdeye

4 years ago

Great and prompt 

SEAN R.'s profile image
SEAN R. 
on Birdeye

4 years ago

It took several weeks for penny mac to accept the money in my bank account due to guidelines which would not allow them to recognize I had already withdrawn money they were not counting and so they double subtracted it which was completely ridiculous. The closing process was delayed and it increased the cost to keep the rate I was quoted. No one could explain the 'guidelines' used. Just that the 'underwriting team'made the decision. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 3,399 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.