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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
More a issue with the title company not responding on time then a issue with the unprofessionalism with the Mobil notary
Grace was very responsive ad made this process very smooth for me.
Great
Worst service. No ownership to take their faults and compensate the loss customer encounters due to their fault. Their associates, to supervisors and senior representatives....all worthless. This is from my own experience and If pennymac really cares, give some seniors contact and I can explain the reason for my issue.
Business response:
Hi Vivek - At Pennymac, providing our customers with an exceptional experience is our top priority. We'd like to improve your experience with us and help you in any way we can. Please text us at (805) 716-6348. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Worst service from PennyMac. PennyMac does not have any process to take responsibility of their fault. I asked to pay my school tax bill on my mortgage and they have not been able to make that even after 9 business days though they said they service the request within 5 days after the request is made. Due to this I am at a situation that I may loose the opportunity of availing 2% discounted tax payment. The customer service reps only say I am expediting but their is no value to their statement as I do not see anything being ... read more
I WOUKD NOT RECOMMEND!! Poor communication and awful customer support:
Business response:
Hi Thomas - Thank you for your feedback. We appreciate any opportunity to make your experience better. Please text us at (805) 716-6348 so we can assist you. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Great
The pennymac team blew my expectations away. They did an amazing job. They were courteous and professional. Jocelyn Nieves was amazing communicating and explaining the details of my loan. She made the process very easy and comfortable.
I have been with Penny Mac for over 25 years. They would call me at least 3 times a day asking me to refinance my mortgage. Finally I said sure why not. This has turned out to be just a horrible experience for me. They kept asking me for documentation and proof of accounts. I'd send it to them and they would ask for the same thing again. I was told that all my documents were in and I was waiting for a closing date. I finally called and was told that I needed more documentation. The same documentation I had previously sent th... read more
Business response:
Hi Hemirick426 - Thank you for your feedback. We appreciate any opportunity to make your experience better. Please text us at (805) 716-6348 so we can assist you. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,956 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.