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PENNYMAC
- Mortgage Lenders
- Tampa, FL
About this business
Location details
9009 Corporate Lake Drive, Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great response and communication and quickly closing
There was a problem with my husband's (expired) ID on the morning of the closing and I was able to get his ID renewed later that morning. Antonae went above and beyond in working with me to get the closing rescheduled to a time later that same day (so that the documents didn't need reworking/reprinting). She made phone calls on my behalf and moved things along, then kept me apprised of where everything stood in the process. Right up until it was completed, that evening. We were more than pleased.
Through the whole process I spoke to probably twelve different loan people. I reguested to speak with Nick bonofacio several times through voice Mail email and left message with the loan representative that I spoke with on the phone and he called back once. Don’t know who Candice is, never had any contact with her. When they requested the wrong document and I tried to explain what the correct document was , it took them at least four times to understand. I told Nick in the beginning and several times that I do not pay my ho... read more
Good service friendly
Better understanding or communication about a document that was needed
The process was made easy and the closing went smoothly
I was very happy with my experience. Jasmine was an outstanding customer service rep and exceeded my expectations. However, there were errors on my loan documents. Also, the original costs for the Iona I was give were raised unexpectedly before closing.
The process was fast and smooth. I was kept informed all along the way and my questions were answered very quickly and concisely.
Pennymac has always provided exceptional service. Ms. Johnson maintained that standard.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 3,259 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.