PENNYMAC

Sid H. 

on Birdeye

4 years ago

Very responsive. 

Steven B. 

on Birdeye

4 years ago

Responded to my questions. Very knowledgeable and worked quickly to process my loan 

Diego W. 

on Birdeye

4 years ago

Ok is what I have 

Jason F. 

on Birdeye

4 years ago

I was told we would receive an phone update each week through the process and that did not happen. I had to call to get any info at all. I never spoke to Candace. When I did call in the people I spoke to were friendly and apologetic but the info they gave me was not always accurate and there was never any follow up to make sure I was informed. I thought the process would be fairly simple since Pennymac held our existing loan but that was not the case. I am glad that it is over but I would not recommend Pennymac. 

Wyvis C. 

on Birdeye

4 years ago

Closing was sooner than expected. 

Marissa N. 

on Birdeye

4 years ago

Nahnah nah. 

Carrie P. 

on Birdeye

4 years ago

Jasmine did an acceptable job however I will not likely recommend PennyMac because of the lack of communication from Shalimar and the rest of the team. Shalimar did not answer questions in a timely manner and filled out our application wrong despite me correcting her on the initial phone call. When I addressed her error not being fixed messed up our cash to close and amount we were able to get out of our refinance she simply said "well that's ok". In addition the communication about what could be paid off was made unclear be... read more

Jason G. 

on Birdeye

4 years ago

I had questions about the online portal and she responded very quickly. 

Carolina D. 

on Birdeye

4 years ago

Since the min the mortgage adv picked up the phone I knew I was dealing with amazing people. All my questions were answered in detail, never felt rushed or pressured to commit to anything and the best part was the willingness my advisor had to meet our requests and make it work!!! So glad we made the change !!!!