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About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

9009 Corporate Lake Drive, Tampa, FL, 33634, United States

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Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
4.63,217 reviews
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Jessica K.'s profile image
Jessica K. 
on Birdeye

2 years ago

Great job Brandy!!! 

John L.'s profile image
John L. 
on Birdeye

2 years ago

The person I was originally dealing with never told me about the points being charged, I would have liked to see my options to evaluate if it was worth paying points for lower interest rate. By the time I found out about the points being charged interest rates had rose sharply. My loan sat on final reviewer desk fora month, because at one time there was a mobile home on property, that had been removed. The title company never corrected the message they sent to Penny Mac even though I contacted title company 30 days earlier ... read more

Ryan E.'s profile image
Ryan E. 
on Birdeye

2 years ago

It was a great experience. 

NINA H.'s profile image
on Birdeye

2 years ago

Even though the process took longer then expected. Candice Williams communication skills and her ability to emphasize with my frustration regarding the extremely long process made my experience please. As we all know when things don’t go as planned, the fact that an unexpected set back occurred is not what a customer remember, it’s how the company representative assist in the recovery. Ms. Williams kindness and her ability to keep me informed is what I will remember and what will keep me as a happy customer. And a cust... read more

Cody P.'s profile image
Cody P. 
on Birdeye

2 years ago

There was missed information causing the closing to push back multiple times I’m not sure where the ball was dropped in the process but once discovered it was handled in a relatively timely manner. 

Macy D.'s profile image
Macy D. 
on Birdeye

2 years ago

COMMUNICATION. It was extremely difficult to get in contact with Ashton when we had questions. 

Marissa R.'s profile image
Marissa R. 
on Birdeye

2 years ago

Well communication throughout the process, and they were able to match the loan estimate with a better interest rate, awesome team! 

Frank Hrovat I.'s profile image
Frank Hrovat I. 
on Birdeye

2 years ago

Great service 

Breshelle B.'s profile image
Breshelle B. 
on Birdeye

2 years ago

Darcell was very nice and communicated effectively with me every step of the way. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.6 star rating with 3,217 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open at 6:00 a.m.