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About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

9009 Corporate Lake Drive, Tampa, FL, 33634, United States

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Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
4.63,218 reviews
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Bonita C.'s profile image
Bonita C. 
on Birdeye

2 years ago

I loved the communication with Mr Wilson 

Janice B.'s profile image
Janice B. 
on Birdeye

2 years ago

My experience with PennyMac was great. They walked me through each step. 

Brian R.'s profile image
Brian R. 
on Birdeye

2 years ago

Ashton asked for the same documents several times and was not familiar with the terms discussed with Daniel. Every time we spoke I would have to explain everything again, and the constant inability to handle the loan properly lead to her manager getting involved and we nearly quit dealing with Ashton all together. The customer service she provided was unacceptable. 

Gregory H.'s profile image
Gregory H. 
on Birdeye

2 years ago

Very knowledgeable and courteous loan officer and advisor, which made the entire process easy and smooth. Will definitely recommend to family and friends. 

Dallas S.'s profile image
Dallas S. 
on Birdeye

2 years ago

Samijo was great, and kept us informed with regular updates! 

Jeremi W.'s profile image
Jeremi W. 
on Birdeye

2 years ago

Great experience. Always prompt and friendly, no question went unanswered even when I had some tediously detailed questions. This is my 3rd home loan with PM and I've had a good experience, start to finish, each time. 

Suzanne F.'s profile image
Suzanne F. 
on Birdeye

2 years ago

Darcel was a pleasure to deal with, she was very professional and answered my questions quickly and efficiently. If she said she was going to follow up with me she always did. 

RICHARD E.'s profile image
on Birdeye

2 years ago

This is the second time we have used PennyMac services and both times it was seamless. 

Yvonne C.'s profile image
Yvonne C. 
on Birdeye

2 years ago

I feel the closing process was very slow since I was already a customer of PennyMac and had made all of my payments in a timely manner. It was as if I kept getting the runaround. I was not happy having to send paperwork most of the time one item at a time instead of sending all needed information at one time. That seems to be a waste of time, perhaps you should give that thought. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.6 star rating with 3,218 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.