PENNYMAC

Kesaia R. 

on Birdeye

4 years ago

In the beginning the customer service and the ability to walk me through the refinance process and all the options that was made available to me made my decision easier to go through PennyMac. It seemed too good to be true but the experience was great. Thank you 

Jamilda D. 

on Birdeye

4 years ago

The process was smooth. However, I reached out to several members of the team via email regarding questions that I had and no one ever responded or acknowledged that they received my message. Better communication would be appreciated. Other than that, everything was good. 

Deanna R. 

on Birdeye

4 years ago

The day my closing was originally scheduled I was never told it was cancelled. 

Aleck T. 

on Birdeye

4 years ago

Outstanding 

Michael H. 

on Birdeye

4 years ago

Evelyn was Awesome and made the whole process very smooth! We would highly recommend Pennymac and Evelyn!! 

Jeffrey W. 

on Birdeye

4 years ago

It was not clearly identified how I brought closing money to the table and even what amount. I had to reach out to get both of those items. The closing documents in my online portal did not reflect the payment I made the month prior so cash to close was much higher. There was significant opportunity to set me up for closing success and would not have required me to seek the information that shoukd have been provided. 

Eldon G. 

on Birdeye

4 years ago

Great service 

Susie J. 

on Birdeye

4 years ago

My experience was great. It was a fast and simple process! Everyone was courteous and professional, attentive to my needs! 

Joel C. 

on Birdeye

4 years ago

Amanda was the glue. There were lots of issues. My original loan processor quite during the process. It was very frustrating because I wasn’t getting great service. But Amanda came in and smoothed everything over. She’s the primary reason why I continued with the loan and didn’t decide to cancel. Thank you Amanda.