PENNYMAC

Nicole S. 

on Birdeye

6 years ago

Getting my application approved was fine. After that, it was terrible. You have the worst communication model. You need to have a point person assigned to every loan and EXTENSIONS for every person. It was so frustrating only being able to talk to the "loan processor", who then had to email the closing team about any questions or concerns I had. We closed 3 days late because of the incompetence of the mysterious closing team. Confusing and terrible. 

CARLOS O. 

on Birdeye

6 years ago

An excellent service, very clear and promptly. 

CHRISTOPHER F. 

on Birdeye

6 years ago

There were some issues with multiple staff being involved in my refi. Lauren was excellent and helped smooth out any miscommunications or confusing messages. Without Lauren, we would not have been able to close on time! 

CHRISTA F. 

on Birdeye

6 years ago

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Cameo M. 

on Birdeye

6 years ago

I've never done this process before so it is daunting. I think in the beginning Penny Mac staff assumed I knew more than I did. 

BENANCIO G. 

on Birdeye

6 years ago

Everything went smoothly all questions were answered and explained and everyone was nice. 

KYLE C. 

on Birdeye

6 years ago

Maxwell was excellent at keeping me updated with every step of the process. 

Michael W. 

on Birdeye

6 years ago

When refinancing a home it is a very stressful time. But with Penny Mac team they made everything run smoothly and we were able to relax. Thank you all for a wonderful experience!! 

MIchelle R. 

on Birdeye

6 years ago

It took longer than was presented to me at the beginning. Different people involved who got details wrong such as my closing costs were supposed to be the amount of my old mortgage payment. I kept getting documents saying it would be at least double that. Also request for estimates and invoices from a contractor were requested which had nothing to do with me. I was simply refinancing. Closing was supposed to be early July. Didn’t happen til August 13th.