PENNYMAC

Nicole S. 

on Birdeye

5 years ago

Getting my application approved was fine. After that, it was terrible. You have the worst communication model. You need to have a point person assigned to every loan and EXTENSIONS for every person. It was so frustrating only being able to talk to the "loan processor", who then had to email the closing team about any questions or concerns I had. We closed 3 days late because of the incompetence of the mysterious closing team. Confusing and terrible. 

CARLOS O. 

on Birdeye

5 years ago

An excellent service, very clear and promptly. 

CHRISTOPHER F. 

on Birdeye

5 years ago

There were some issues with multiple staff being involved in my refi. Lauren was excellent and helped smooth out any miscommunications or confusing messages. Without Lauren, we would not have been able to close on time! 

CHRISTA F. 

on Birdeye

5 years ago

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Cameo M. 

on Birdeye

5 years ago

I've never done this process before so it is daunting. I think in the beginning Penny Mac staff assumed I knew more than I did. 

EDMANUEL L. 

on Birdeye

5 years ago

THE PROCESS WAS EASY AND THEY DID A GOOD JOB ON EXPLAINING EVERYTHING. SAVING ALOT OF MONEY. 

Amit & Arpana J. 

on Birdeye

5 years ago

Highly rated excellent service provided by Michael Felton. Mike maintained clear communication throughout the process. Jose and Grace were extremely helpful providing their leadership support. As a returning refinance customer, I would strongly recommend Pennymac for all your mortgage needs. Job well done!! 

Michael T. 

on Birdeye

5 years ago

Lauren stayed in contact with me from start to finish 

FEDERICO GUERRERO J. 

on Birdeye

5 years ago

I was happy with the service that was provided and how easy the process was.