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PENNYMAC

4.5

About this business

Location details

3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.56,886 reviews
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David B.'s profile image
David B. 
6 years ago

Better responses to my questions 

MUNA S.'s profile image
MUNA S. 
6 years ago

Brent was a pleasure to work with, very knowledgeable & professional. Responsive and quick to return calls and emails. 

JASON S.'s profile image
JASON S. 
6 years ago

I have been a PennyMac customer for several years and have always had a good experience with any questions that would come up from time to time as a first time home buyer. PennyMac has been there for me. 

SHARON D.'s profile image
SHARON D. 
6 years ago

PennyMac Loan Services were great to work with, very pleasant and personable employees that were willing to go the extra mile to work with us. They made the process go as smooth as possible. 

JAE K.'s profile image
JAE K. 
6 years ago

The closing process was a horrible experience. My loan representative did not provide good customer service, she did not follow up with me as she stated she would on certain inquiries and had a poor attitude through the process. 

KYLE C.'s profile image
KYLE C. 
6 years ago

Maxwell was excellent at keeping me updated with every step of the process. 

Moises E.'s profile image
Moises E. 
6 years ago

Everything was handled in a timely manner 

MELODY P.'s profile image
MELODY P. 
6 years ago

Everything was really smooth! 

MIchelle R.'s profile image
MIchelle R. 
6 years ago

It took longer than was presented to me at the beginning. Different people involved who got details wrong such as my closing costs were supposed to be the amount of my old mortgage payment. I kept getting documents saying it would be at least double that. Also request for estimates and invoices from a contractor were requested which had nothing to do with me. I was simply refinancing. Closing was supposed to be early July. Didn’t happen til August 13th. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 6,886 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open at 6:00 a.m.