PENNYMAC

Scott D. 

on Birdeye

5 years ago

For the most part, the process was hassle free. Due to my type of loan, I only had to submit a couple of documents and sign a couple of disclosures. Otherwise, the process was pretty smooth. I gave slightly lower than satisfactory ratings on a couple questions because of the discrepancies between the "final" closing disclosure received a few days before closing and the actual final closing disclosure received from the notary at closing. 

JENNIFER M. 

on Birdeye

5 years ago

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JONATHAN K. 

on Birdeye

5 years ago

I requested different disbursement amounts be included in order to avoid overpaying certain accounts. I provided the statements needed as requested and that didn’t happen. I’ll now have to wait for checks from some companies to be issued. The rate feels a little high as rates went down over the length of time it took from start to finish. 

Conger C. 

on Birdeye

5 years ago

PennyMac made the process simple and stress free. Great communication with out M.A.C. team 

Michael L. 

on Birdeye

5 years ago

60 days for a streamline refinance is pretty darn slow 

JONATHAN B. 

on Birdeye

5 years ago

We could not get ahold of the right people when we needed to, and could not get straight answers often times when needed to plan accordingly. Our closing also had to be scheduled 3 times because of miscommunication between pennymac and the title company, which for our schedules was very difficult to accommodate in short notice. Then the amount needed at closing wasn’t accurate which made the matter even more frustrating. It simply didn’t go the way we hoped which was disappointing. 

WILLIAM C. 

on Birdeye

5 years ago

Great service. 

VINH H. 

on Birdeye

5 years ago

From start to the closing day, the loan documents with closing disclosures have ALWAYS been inaccurate. Ed and team were never on the same page in regards of accurate closing costs. None of the managers ever got in contact with me to resolve the issues . At closing, the closing costs changed, AGAIN, from what we were told explicitly. The overall experience was frustrating. I understand delays due to pandemic is unavoidable, but there were other delays that could've been avoided to close faster. 

ANNE D. 

on Birdeye

5 years ago

I found my initial contact with PennyMac was excellent. I spoke with Irwing Enriquez. He was very professional. Cheree' Payton walked me through everything else. If I had a question, they were quick to respond. Thank you so much!