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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Good customer service
Not openly lying to loan applicants and providing false information during the loan process. During initial discussions on terms, the loan specialist told me that there is "no risk" in picking a rate and points as we would lock in the rate closing. When I asked closer to closing to get the Penny Mac advertised rate, I was told my rate was locked lack hole of accountability and random handoffs between the initial loan specialist, to a loan officer, to a closing specialist, to A terrible notary.
PennyMac made the process simple and stress free. Great communication with out M.A.C. team
Great service.
From start to the closing day, the loan documents with closing disclosures have ALWAYS been inaccurate. Ed and team were never on the same page in regards of accurate closing costs. None of the managers ever got in contact with me to resolve the issues . At closing, the closing costs changed, AGAIN, from what we were told explicitly. The overall experience was frustrating. I understand delays due to pandemic is unavoidable, but there were other delays that could've been avoided to close faster.
Kami was fantastic and the ONLY one that helped me. Eric was a terrible communicator and lied to me more than once. Jay, the original person to start the process, also lied about what to expect and the time frame it would take to close the loan. The excuses were lame too. Kami is the one that actually saved this loan, as I was going to go elsewhere and demand the 100.00 back
My refinancing went great!
Nice staff and prompt response in terms of communication
I found my initial contact with PennyMac was excellent. I spoke with Irwing Enriquez. He was very professional. Cheree' Payton walked me through everything else. If I had a question, they were quick to respond. Thank you so much!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,885 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.