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PENNYMAC

4.5

About this business

Location details

3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.56,886 reviews
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JENSEN D.'s profile image
JENSEN D. 
5 years ago

Awesome team there at PennyMac. They kept me informed on what I needed to submit to keep my loan process quick and easy 

Scott D.'s profile image
Scott D. 
5 years ago

For the most part, the process was hassle free. Due to my type of loan, I only had to submit a couple of documents and sign a couple of disclosures. Otherwise, the process was pretty smooth. I gave slightly lower than satisfactory ratings on a couple questions because of the discrepancies between the "final" closing disclosure received a few days before closing and the actual final closing disclosure received from the notary at closing. 

JENNIFER M.'s profile image
JENNIFER M. 
5 years ago

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JONATHAN K.'s profile image
JONATHAN K. 
5 years ago

I requested different disbursement amounts be included in order to avoid overpaying certain accounts. I provided the statements needed as requested and that didn’t happen. I’ll now have to wait for checks from some companies to be issued. The rate feels a little high as rates went down over the length of time it took from start to finish. 

Conger C.'s profile image
Conger C. 
5 years ago

PennyMac made the process simple and stress free. Great communication with out M.A.C. team 

KEVIN W.'s profile image
KEVIN W. 
5 years ago

Easy streamlined process 

HILDA C.'s profile image
HILDA C. 
5 years ago

Efficient, timely process. We were very happy with our refi! 

VINH H.'s profile image
VINH H. 
5 years ago

From start to the closing day, the loan documents with closing disclosures have ALWAYS been inaccurate. Ed and team were never on the same page in regards of accurate closing costs. None of the managers ever got in contact with me to resolve the issues . At closing, the closing costs changed, AGAIN, from what we were told explicitly. The overall experience was frustrating. I understand delays due to pandemic is unavoidable, but there were other delays that could've been avoided to close faster. 

ANNE D.'s profile image
ANNE D. 
5 years ago

I found my initial contact with PennyMac was excellent. I spoke with Irwing Enriquez. He was very professional. Cheree' Payton walked me through everything else. If I had a question, they were quick to respond. Thank you so much! 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 6,886 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open at 6:00 a.m.