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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
THE PROCESS WAS EASY AND THEY DID A GOOD JOB ON EXPLAINING EVERYTHING. SAVING ALOT OF MONEY.
For the most part, the process was hassle free. Due to my type of loan, I only had to submit a couple of documents and sign a couple of disclosures. Otherwise, the process was pretty smooth. I gave slightly lower than satisfactory ratings on a couple questions because of the discrepancies between the "final" closing disclosure received a few days before closing and the actual final closing disclosure received from the notary at closing.
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I requested different disbursement amounts be included in order to avoid overpaying certain accounts. I provided the statements needed as requested and that didn’t happen. I’ll now have to wait for checks from some companies to be issued. The rate feels a little high as rates went down over the length of time it took from start to finish.
Kind representatives and fast service!
Issue 1 > I had to go through the application almost its entirety twice due to system issues, Almost 3 hours on the phone. I should have just stopped then. Issue 2 > Requesting documents multiple times which they already had requested and I had provided. Issue 3 > Not responding to multiple emails Issue 4 > I had to start calling weekly/daily to finally get my loan to close on 8/13, process started 5/22 Extremely frustrating experience.
During the process I never felt alone, I felt like I had a team working behind scenes and they were checking with me once a week and If I had questions I was able to contact them which it felt very nice.
60 days for a streamline refinance is pretty darn slow
We could not get ahold of the right people when we needed to, and could not get straight answers often times when needed to plan accordingly. Our closing also had to be scheduled 3 times because of miscommunication between pennymac and the title company, which for our schedules was very difficult to accommodate in short notice. Then the amount needed at closing wasn’t accurate which made the matter even more frustrating. It simply didn’t go the way we hoped which was disappointing.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,886 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.