PENNYMAC

Nicole S. 

on Birdeye

6 years ago

Getting my application approved was fine. After that, it was terrible. You have the worst communication model. You need to have a point person assigned to every loan and EXTENSIONS for every person. It was so frustrating only being able to talk to the "loan processor", who then had to email the closing team about any questions or concerns I had. We closed 3 days late because of the incompetence of the mysterious closing team. Confusing and terrible. 

CARLOS O. 

on Birdeye

6 years ago

An excellent service, very clear and promptly. 

JENSEN D. 

on Birdeye

6 years ago

Awesome team there at PennyMac. They kept me informed on what I needed to submit to keep my loan process quick and easy 

CHRISTOPHER F. 

on Birdeye

6 years ago

There were some issues with multiple staff being involved in my refi. Lauren was excellent and helped smooth out any miscommunications or confusing messages. Without Lauren, we would not have been able to close on time! 

CHRISTA F. 

on Birdeye

6 years ago

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Cameo M. 

on Birdeye

6 years ago

I've never done this process before so it is daunting. I think in the beginning Penny Mac staff assumed I knew more than I did. 

DAVID E. 

on Birdeye

6 years ago

Kyle was a fantastic representation of your company. He was prompt, knowledgeable and I believe the repeated difficulties we ran into were not caused by him. I appreciate his work and time he used on my account. I will pointedly say that this deal was only saved by his efforts after the closing date and closing amount changed repeatedly. I was more than ready to walk away and his efforts talked me down. In the future more accurate information would be greatly appreciated. - David 

BENANCIO G. 

on Birdeye

6 years ago

Everything went smoothly all questions were answered and explained and everyone was nice. 

DANIEL B. 

on Birdeye

6 years ago

Wonderful to work with.