This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My closing documents were wrong 3 times. The closing process was not clearly explained to me. I had to be on the phone sometimes with PennyMac 2-3 times per day leading up to my closing to make sure everything was actually accurate. My loan officers wouldn’t return my calls when they said that they would.
My electronic experience was great. However, the in-person experiences were not. The appraiser nor the closer wore masks and/or gloves to my home. I would think with a pandemic they would have more regard for me and my family.
The entire team could have done a better job of giving a weekly update for a process that took a few months. I know this is standard in my job. I can’t blame any one person because this appears to be a PennyMac-wide issue. The automated email updates with no information are useless. Because they are useless, they end up being annoying. A simple, comprehensive weekly update would add tremendous value to your customers. In the end, Brittany made it right, and was quite congenial.
Great service and execution. We had no issues!
Everything was great
We had a good expirence with you guys! You all are very professional and kind. Thank you everybody for the help
Easy and smooth process. No complaints!
Very fast on time and so easy to get done!
Requested documents sent repeated times from several different sources. Closing date was changed due to your internal problems.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,893 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.