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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Lack of communication and days between getting a response was annoying. I didn’t have a direct line to call for help or questions. Nothing was “bad” just not great either. The notary that came for us to sign was not exactly the most pleasant person, she got the job done but was rude when we asked questions.
I received 3 different closing amounts within 4-5 days. It went from receiving $700 to paying $2600 to close. One of the reasons because they forgot to factor in insurance. It made it hard to budget and plan. Also, after giving me my final closing amount Erica said she would send me the information of who i made the cashier's check out to. I waited four days to receive that information then it turned out to be the wrong company which delayed the process by a few more days.
Every single person i came in contact with that had anything to do with my loan showed consistent and punctual timing and accuracy. I would recommend Penny Mac all day long.
The entire team could have done a better job of giving a weekly update for a process that took a few months. I know this is standard in my job. I can’t blame any one person because this appears to be a PennyMac-wide issue. The automated email updates with no information are useless. Because they are useless, they end up being annoying. A simple, comprehensive weekly update would add tremendous value to your customers. In the end, Brittany made it right, and was quite congenial.
Disappointed that PMI was not mentioned and slotted in with my payments.
We had a good expirence with you guys! You all are very professional and kind. Thank you everybody for the help
Quick, courteous and with no suprises, no pain. Great Job.
We expected to have a great big castle because of COBID-19, but we didn't and we're pleased.
I would’ve been more grateful if the process would’ve taken less time.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,886 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.