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Peoria Ford
- Car Dealers
- Peoria, AZ
About this business
Location details
9130 W Bell Rd., Peoria, AZ, 85382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 9:00 p.m. | |
| Tue | 7:30 a.m. to 9:00 p.m. | |
| Wed | 7:30 a.m. to 9:00 p.m. | |
| Thu | 7:30 a.m. to 9:00 p.m. | |
| Fri | 7:30 a.m. to 9:00 p.m. | |
| Sat | 7:30 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
DO NOT GO HERE. After speaking with a family friend of mine I found out that the man who does finance is here got fired from another dealership for scamming people out of their money. Do not get gap insurance no matter what they say to you and double check that they're not putting a warranty onto your finance contract when you're leaving and signing paperwork. They will steal money from you if you're not paying very close attention. They will also argue with you that what they're doing is legal and they have to do it. They d... read more
Business response:
Thank you for bringing this to our attention. We understand your concerns. Every customer deserves honest communication and clear explanations throughout their vehicle purchase process. We value feedback about all aspects of our service, including financing options and documentation procedures. Your experience matters to us, and we want to ensure all customers feel confident in their interactions with our team. To discuss this further, please contact Beverly Woodhull, Customer Relations Director, at 855-971-8355.
Terrible customer service. They take an excessive amount of time to complete the work.
Business response:
We understand your frustration with the service delays you encountered. Your feedback is important to us, and we are sorry to hear about your disappointment. We strive to provide efficient service while maintaining quality service standards for our customers. Please reach out to Claude Chiles, our Service Director, at 623-523-6180 so we can discuss your experience further and work toward a resolution.
Service was fine----RIDICULOUS you charge people for using their credit card
Business response:
We appreciate your feedback and understand your concern. Due to rising credit card processing costs, we apply a small surcharge to credit card purchases to help keep our overall prices for repairs and maintenance as low as possible for all customers. We do offer several alternative payment options with no added fees. If you would like to discuss your visit or any concerns further, please contact our Service Director Claude Chiles at 623-523-6180 at your earliest convenience.
They tried to charge Me over 5k for work that they said was needed done immediately. Took to a diesel mechanic and was not the case. Was a minor fix that cost me less than 1k.
While the staff was courteous, the gesture of a refund in exchange for favorable survey ratings felt more like a temporary "band-aid" than a true resolution. I still have concerns about potential future issues, and I continue to experience financial strain related to these repairs, including being required to use a credit card and incurring an added fee.
Business response:
We deeply cherish your feedback and appreciate you taking the time to share your experience. We understand that while our team provided courteous service, you still have ongoing concerns about potential future issues and the financial impact of the repairs. We value your honesty. Your perspective helps us better understand how we can improve our approach to truly resolving customer concerns. We are committed to learning from experiences like yours to enhance our service for all customers.
service advisor was helpful.. Prices at dealer shops have become outrageous!
Business response:
Thank you for your feedback! We're glad our service advisor was helpful. We understand your concerns about pricing and appreciate your continued trust in us for your Ford F250's service needs.
Took the vehicle to them okay buddy Tuesday for an oil change. Told them to fix the noise in the sunroof and they could have it until Friday to do so. We called on Friday to pick it up and they had not even looked at the sunroof! I was not happy as I told them on Tuesday to fix it no matter the price!! Call me and I would approve the repair. Never got a call and my vehicle is still not fixed.
Business response:
We are sorry to hear about your concerns regarding your recent service experience, and we understand your frustration. This situation does not meet the service standards that we strive to provide. Please contact Claude Chiles, our Service Director, at 623-523-6180 so we can properly address your concerns.
Worst experience ever. They had my car for two weeks without one update. I took the car away and they broke the lights and light at the light were broken when I dropped off the car.
Business response:
We are disappointed to hear about your experience during your visit. We understand your frustration, and want to assure you that your feedback is invaluable to us as we work to improve our service processes. We would appreciate the opportunity to discuss this matter further. Please contact Claude Chiles, our Service Director, at 623-523-6180 so we can address your concerns directly.
They have lost my business over a lie and 10.00 dollars. Took my 2018 Ford in for an inspection as it might need some major work. I was assigned to service advisor, Lorena who advised me that if I did get an work done there would be a 209.95 inspection fee. I did not have any work done and when I picked up my car he said the bill was 259.00. she claimed the additional charges were taxes. I said 50 bucks in taxes and she replied yes. She still removed the shop fees except for 10.00. Never again
Business response:
We are disappointed to hear about your experience and your feedback is important to us. We recognize that transparency in pricing is essential for building trust with our customers, and we take situations like this seriously. We would appreciate the opportunity to discuss this matter further and work toward a resolution. Please contact Claude Chiles, our Service Director, at 623-523-6180 so we can review your service experience and address your concerns directly.
Frequently asked questions about Peoria Ford
How is Peoria Ford rated?
Peoria Ford has a 3.9 star rating with 8,964 reviews.
When is Peoria Ford open?
Peoria Ford is closed now. It will open at 9:00 a.m.