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Peoria Ford
- Car Dealers
- Peoria, AZ
About this business
Location details
9130 W Bell Rd., Peoria, AZ, 85382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 9:00 p.m. | |
| Tue | 7:30 a.m. to 9:00 p.m. | |
| Wed | 7:30 a.m. to 9:00 p.m. | |
| Thu | 7:30 a.m. to 9:00 p.m. | |
| Fri | 7:30 a.m. to 9:00 p.m. | |
| Sat | 7:30 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
did not receive the operating procedures for the vehicle. Had to order my own oner manual
Business response:
While we aim to provide a complete experience with every vehicle, we understand that manuals and materials can sometimes be missing with older, pre-owned cars. We regret any hassle this has caused and are here to help if you have any further questions or need assistance. Beverly Woodhull, our Customer Relations Director, is available to discuss this with you at 855-971-8355.
They were able to give me an appointment the same day to replace the battery that was under warranty
Business response:
Thanks for the fantastic review! We're glad we could assist you promptly with your battery replacement. Providing quick and reliable service is our priority, and we appreciate your feedback!
Great job. Keep up the hard work.
Business response:
Thanks for the positive feedback! We're thrilled to hear you're pleased with our efforts. Your support motivates us to keep striving for excellence. Stay tuned for more exciting updates!
I had an amazing experience; there were some bumps in the road, but other than that, the staff was great and very helpful, assisting me with every need.
Business response:
Thanks for your feedback! We're thrilled to hear you had an amazing experience and that our team was able to assist you. We appreciate your understanding through any bumps and look forward to serving you again in the future!
Service Rep was great, glad he suggested getting an alignment is =needed it.
Business response:
Thanks for the awesome feedback! We're thrilled to hear that our service rep was helpful and that the alignment suggestion made a difference. Your satisfaction is our priority, and we appreciate you taking the time to share your experience!
Took awhile to get my car back fixed, but overall very good. Especially my Customer service rep. Carlos! He kept me updated on everything going on.
Business response:
We appreciate your patience during the repair process and are thrilled to hear that Carlos provided excellent service. Keeping our customers informed is a top priority, and it's great to know he made a positive impact. Thank you for the wonderful feedback!
Everyone was extremely kind and considerate. I appreciated being able to call in for an update and having my call answered promptly with a real, human, service tech. It was also great to get an email with an explanation of services needed and photos of the problem areas. Excellent job!
Business response:
Thank you for the fantastic feedback! We're thrilled to hear you had such a positive experience with our team. Providing timely updates and clear communication is our priority, and it's great to know we hit the mark. We appreciate your support and look forward to serving you again!
efficient, courteous, and professional. thanks!
Business response:
Thank you for your kind words! We're thrilled to hear you had a positive experience with us. Our team always strives to provide exceptional service, and your feedback means a lot. We look forward to assisting you again in the future!
I looked the idea of the mobile service. However, they didn't explain that they can't "fix things". The tech said all he could do was software updates. I had intended to ask about a simple adjustment to the passenger rear window so it would close all the way. The mobile tech said all he could do was software.
Business response:
We're glad you liked the idea of this service option, though we understand your frustration with the limitations in what it can address. Our mobile technicians focus on software updates and diagnostics, and while adjustments to components like windows do require in-shop equipment, we should have been more clear about these details upfront. To assist you with your window adjustment, please reach out to Claude Chiles, our Service Director, at 623-523-6180.
Frequently asked questions about Peoria Ford
How is Peoria Ford rated?
Peoria Ford has a 3.8 star rating with 8,439 reviews.
When is Peoria Ford open?
Peoria Ford is closed now. It will open at 7:30 a.m.