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Pet Paradise Ft. Myers
- Pet Boarding
- Fort Myers, FL
About this business
Location details
6800 Granada Lakes Dr, Fort Myers, FL, 33912, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:30 a.m. to 7:00 p.m. | |
| Tue | 6:30 a.m. to 7:00 p.m. | |
| Wed | 6:30 a.m. to 7:00 p.m. | |
| Thu | 6:30 a.m. to 7:00 p.m. | |
| Fri | 6:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Phoebe is our new pride and joy. Being an "only child" this smart Standard Poodle needs more than we can give her, and that's where Pet Paradise comes in. Phoebe and I took the tour and were impressed. However, she is timid, so she will only visit periodically for half days until she is more comfortable with the environment. Our family is happy that Pet Paradise is available, and we LOVE viewing her from their webcams.
Great place for my best friend. Lots of caregivers and attention. They maintain great supervision over the dogs and interact with them constantly. The only problem I had was not being able to contact them by phone. I was put on hold and did not get return calls. I had to chat on line with a person that was not even in the same state. With so many staff it did not make sense to be unable to communicate with the facility at all. communication was impersonal. That is why the rating of 4 was given.
Business response:
Hi Arctic. Thank you for your review. We understand your concerns and are working on solutions to make getting through to our local team a little easier. Again, thank you for taking the time to review our business!
We visited this location with our dog for the first time today.. The facility is so clean. We appreciate being able to watch our dog remotely and also in person. The staff was very friendly, especially to the dogs! We definitely will come here often to let our dog play in this wonderful environment.
I have been in contact with your company. We have emailed each other. I also emailed them the vet visit and the receipt, as you can see from the image I just sent.
Business response:
Thank you for sharing your concerns. We're truly sorry to hear that Max wasn't feeling well after his stay. We understand how upsetting this must have been, and we take situations like this very seriously. Our team has tried to reach out to connect with you further, but we have not heard back. We would still appreciate the opportunity to speak with you directly and review Max’s records so we can fully address your concerns. His well-being is very important to us, and we hope to reconnect with you soon!
My dog spent 2 night at the ft myers (resort) all his vaccines were up to date. He's an intact male, I was told that's ok. He came home stinking of urine. Had to go to the vet for a corneal ulcer the day I picked him up. I was told he had a great time in the pool. He's a frenchie! Omg you let him in the pool . I guess I'm lucky he didn't drown.....
Business response:
Hi Anndrea! We're sorry to hear about your recent experience with us. We apologize for any inconvenience caused during your dog's stay. We take your concerns seriously and are investigating the matter. Please contact us at 239-766-8155 to discuss this further. We appreciate your feedback and the opportunity to address the issues.
Please also reference Paige M. review. My dog Mochi was boarded with Pet Paradise for three nights and we also purchased all day play for our little guy (29.9 lb golden-doodle... not so little). We were told that a 29 pound dog would go with the larger dogs. Once we arrived they told us that he would have to go with smaller dogs. We let that slide. While we were away, we checked the cameras, and on a few occasions, we noticed that Mochi was not outside being allowed to play. When we called, we were told they were short-staff... read more
Business response:
Hi Dawn! We sincerely apologize for the distressing experience you and Mochi had during his stay at Pet Paradise. Your concerns are important, and we take them seriously. We are investigating the issues you raised to ensure that appropriate actions are taken to prevent similar occurrences in the future. We deeply regret any discomfort this may have caused to Mochi and your family. Please contact us directly at 239-766-8155 so that we can gather more details and work towards a resolution. We appreciate your feedback and the o... read more
"Paradise" is laughable; I'm sure my dog lived in a nightmare while he stayed here. I drop my dog Mochi off on Friday (12/29) and picked him up Monday afternoon (1/1). My dog is 29.9 pounds (almost 30). We were told he seemed too small to go with the larger dogs. But they said they could try him with the larger dog group and see how he does. Great! He LOVES other dogs and often plays with dogs the size of those in the large group so I assumed we wouldn't have an issue. I get a txt saying that my dog is SCARED of the large do... read more
Business response:
Hi Paige. We sincerely apologize for the distressing experience Mochi had during his stay at Pet Paradise. Your concerns have been taken seriously, and we are actively investigating the issues you raised to ensure proper actions are taken. Please contact us directly so that we can gather more details and work towards a resolution. We appreciate your feedback and the opportunity to address your concerns.
Garbage company. If I could give negative stars I would. If they refuse your pets for any reason you will not get your deposit back. We booked our dogs for boarding and were told they were good to go. Over the phone by an employee. When we dropped the dogs off the day of travel we were told their vaccines had expired. Ok...too late to do anything with the vet clinic. So obviously they refused the dogs. Because we didn't cancel within 7 days they won't give us our 100$ back. Mind you this place already nickel and dimes you. P... read more
Business response:
Hi Joan, we are sorry to learn of your recent experience with us, but appreciate you bringing this experience to our attention. Please reach out to us directly at 239-766-8155 so we can speak with you further about your recent experience and our protocols. We look forward to hearing from you!
This establishment is extremely unprofessional. We had a trip planned for weeks and our dog injured himself two days prior to the board stay. I called to verify it was still ok for him to stay (he had a cut on his leg and needed stitches) the man that answered the phone said "yes that should be totally fine" when we arrived the morning of our trip to drop the dogs off they said they do not allow dogs with stitches. My heart stopped because we had a few hours until we were supposed to be on a flight. I explained that I had ca... read more
Frequently asked questions about Pet Paradise Ft. Myers
How is Pet Paradise Ft. Myers rated?
Pet Paradise Ft. Myers has a 4 star rating with 518 reviews.
When is Pet Paradise Ft. Myers open?
Pet Paradise Ft. Myers is closed now. It will open tomorrow at 6:30 a.m.