Pet Paradise Ft. Myers

Paige M. 

on Yelp

2 years ago

"Paradise" is laughable; I'm sure my dog lived in a nightmare while he stayed here. I drop my dog Mochi off on Friday (12/29) and picked him up Monday afternoon (1/1). My dog is 29.9 pounds (almost 30). We were told he seemed too small to go with the larger dogs. But they said they could try him with the larger dog group and see how he does. Great! He LOVES other dogs and often plays with dogs the size of those in the large group so I assumed we wouldn't have an issue. I get a txt saying that my dog is SCARED of the large do... read more

Joan N. 

on Yelp

2 years ago

Garbage company. If I could give negative stars I would. If they refuse your pets for any reason you will not get your deposit back. We booked our dogs for boarding and were told they were good to go. Over the phone by an employee. When we dropped the dogs off the day of travel we were told their vaccines had expired. Ok...too late to do anything with the vet clinic. So obviously they refused the dogs. Because we didn't cancel within 7 days they won't give us our 100$ back. Mind you this place already nickel and dimes you. P... read more

Julia E. 

on Yelp

2 years ago

This establishment is extremely unprofessional. We had a trip planned for weeks and our dog injured himself two days prior to the board stay. I called to verify it was still ok for him to stay (he had a cut on his leg and needed stitches) the man that answered the phone said "yes that should be totally fine" when we arrived the morning of our trip to drop the dogs off they said they do not allow dogs with stitches. My heart stopped because we had a few hours until we were supposed to be on a flight. I explained that I had ca... read more

Mark P. 

on Yelp

3 years ago

Had reservations for our two dogs since early June for three summer visits at Fort Myers location. Had used them before. First one in early July was perfect. We then were heading on another trip 2nd weekend of August, leaving on a Friday. Got the regular email saying they were happy our dogs were coming back, etc. on Tuesday. Thursday they called and stated they would no longer take one of our dogs due to her being on anti-seizure meds. New policy they told us. THE DAY BEFORE OUR DROP OFF! Our dog has not had a seizur... read more

Joanne M. 

on Yelp

3 years ago

My 6 year old female dog came home 3 pounds less, conjunctivitis and a UTI[for the 1st time]. She was so sick and I went to our vet 3 times to get her well. Costly stay and no real help from managers who reported how wonderful she was doing. Also she came home with a reverse cough. Still waiting to hear from manager who said she'd get back to me. Our other stays were uneventful and I had positive reviews. Disappointed and never again. 

Melody R. 

on Yelp

3 years ago

We have been going here since we got our dog 3 yrs ago. We never had 1 complaints. However, starting back at the end of last year to today, service quality has gone down, prices have jumped several times, and we feel penalized for having an ununeutered dog. Our last experience was the last straw. We were told day of our check in while we're heading out of country, that he was a "do not accept" dog due to several aggressive charges to staff and 1 "attack" that left a staff member to go to the hospital for injuries. We could n... read more

Jayden S. 

on Yelp

3 years ago

I loved this place at first when we came for her first visit "meet the family" she enjoyed her day visit there, came home nice and tired which is always a plus. I couldn't wait to get her back into day camp for her to have fun. She went to day camp today and was supposed to be there from 6:30am-6:00pm. After about 2 hours of her sitting in the corner of the room looking absolutely horribly sad, I decided to call and had her picked up early around 12:30pm. Staff was in and out of the room and not a single person stopped to sa... read more

Kathleen J. 

on Yelp

3 years ago

Booked a week stay for my dog and had to cancel due to an emergency and it was only 2 days in between booking and canceling They took 100 dollar deposit from me when I made the reservation and never once said it was not refundable I signed their contract and also no where does it say non refundable (message me I can show anyone that wants to see it) and they refused to refund the deposit They are shady and not only that when you call you get left on hold forever so if you want to check on your pet you can't get threw All... read more

Jamie G. 

on Yelp

4 years ago

We only boarded our dog here 2 full nights, 4 days total and what a disaster. Miscommunication throughout the whole process...main one being that they never let us know that he was going to be in a "one-on-one" setting. Website (at the time of booking) noted any dogs intact and over 6 months will be assessed if they can be put with the play group or not. Our dog was 5 months when the boarding was booked, 6 months when we boarded him. He was not put with the play group...only reason we boarded him here. Constantly checked the... read more