Pet Paradise Ft. Myers

Cody M. 

on Yelp

4 years ago

If it weren't for the fact that my two dogs were alive when I picked them up, I would have given them a 0 star review. For the money, it is a complete waste. The camera system worked for maybe 5 minutes at a time, then would disconnect (using wifi and a brand new iphone 13.) The only note that was put in for the dogs prior to us picking them up was feeing at 7/8. When we called to make a slight adjustment, adding the ice cream, we were met with a 45 minute wait on the phone. They also claimed to have fed the dogs 4 servings ... read more

Sarah P. 

on Yelp

4 years ago

First - I have used Pet Paradise Jacksonville for the last 5 years, I guess they really set the bar high... because the service level has always been exceptional. I feel like when I drop my baby girl off , she's with family. BUT PET PARADISE FT MYERS IS A JOKE. I requested a boarding reservation in advance and heard nothing back, spent the next day on 45 mins on hold waiting for someone to pick up the phone. After finally confirming my reservation, the next day we go to drop her off , and they say she was booked at another... read more

Emily P. 

on Yelp

4 years ago

Boarded our dog and he came back with bite marks to his neck and a scratch completely down his leg. Noticed the next day after pick up. It was never reported or brought up when we picked him up. Was the staff not paying attention? Why were we not told? What is going to be done about it? Very disappointed and upset. 

Sylvia H. 

on Yelp

4 years ago

We will not patronize again. Poisonous Oleanders are planted around the front of dog kennel. Check-in staff, thorough, friendly, professional. Our last two occasions within a month our, at checkout our dog's feeding bowl was not returned to us. Both times I waited perhaps 15 min for them to find the bowl. 2nd boarding I forgot to label blanket and bowl.; my fault. The boarding pickup, the desk employee on the cash register was unfriendly, cold like demeanor to another at the Ft desk. Whe searching for my dogs blanket " If ... read more

Frank F. 

on Yelp

4 years ago

Dropped off my dogs today to get groomed and what a fiasco!!! The one that got groomed, if you can call it that, is nowhere near what a professional dog groomer should do. The other did not even get touched all day. A total fiasco over the phone, at least they offered to try another groomer but not for at least a week!!! Overall, stay away from that place and in particular Melissa the groomer!!! 

Ash B. 

on Yelp

4 years ago

They are the most expensive daycare in the area and I assume it's because they have a big in-ground pool for the dogs. But they don't even tell you when the pool is closed and the dogs won't be able to use it that day. I tried to take my dog to daycare today and not until I get there do I find out the pool is not working. What a waste of our time, because the price is ridiculous if the pool is unavailable. 

Robert D. 

on Yelp

4 years ago

Pros: dogs were alive, fed, and in good spirits Cons: When checking out, they had no idea where my dogs were. Upon locating my dogs, they tried to give them to another couple and seemed genuinely surprised when they found out what dogs they were and who owned them. In addition to all of this, despite being charged for a bath for both and a brush out for one (to be done at 3 PM and 3:30 PM) neither appeared to have occurred (I picked them up at about 4:15). Overall not a great experience, and I will be taking Hank and Ruby... read more

Andrew F. 

on Yelp

4 years ago

Absolutely abysmal company. Not only is there a lack of communication within the company itself, but with the customers. If you want to sit on hold for 30 minutes and then go straight to voicemail (and never get a call back) this is the place for you! Not only the communication issues, but employee issues as well. Every person I spoke to was unprofessional and had 0 idea what was going on. I took my two cats here, and granted it is there first time going somewhere like this, but my cats where treated horribly. I was watching... read more

Pam W. 

on Yelp

4 years ago

I have been using Pet Paradise Ft Myers for about 12 months. I was talked into taking the pet wellness plan for vet/boarding/daycare. I was told that I could cancel at anytime If i seen that I wasn't using it enough. I decided to switch vets because of distance to get there and because when I wanted to take them to daycare we needed reservations and the only day I could take them was Saturdays and they were always full. So I cancelled the plan, they had just taken the money out for the month $112.00 and I was told it was c... read more