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Pet Paradise Georgetown

3.9

About this business

Location details

716 S. Interstate 35, Georgetown, TX, 78628, United States

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WeekdayScheduleStatus
Mon6:30 a.m. to 7:00 p.m.
Tue6:30 a.m. to 7:00 p.m.
Wed6:30 a.m. to 7:00 p.m.
Thu6:30 a.m. to 7:00 p.m.
Fri6:30 a.m. to 7:00 p.m.
Sat9:00 a.m. to 5:00 p.m.
Sun9:00 a.m. to 5:00 p.m.
3.9366 reviews
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Lauren K.'s profile image
Lauren K. 
rating
3 years ago

From boarding, day care & grooming, we have been so happy with Pet Paradise! Most recently, our pup saw Jake for grooming & he did a terrific job! We highly recommend. Thanks Pet Paradise! 

Business response:

Hi Lauren! Thank you for taking the time to give your feedback! We appreciate it! Looking forward to seeing you at your local Pet Paradise Georgetown! Please let us know about your future experiences! 

Lauren H.'s profile image
Lauren H. 
rating
4 years ago

I have been to this location a few different times for my pitty mix. The Vet & veterinarian assistants are extremely helpful and kind. Everyone is welcoming and willing to assist you in the office. I would give 5 starts but making an appointment has always been a pain in the behind. Every time I make an apt I get a call from the office staff confirming the correct day but the wrong time. The last time I went in for my appointment they couldn't even find my reservation in the system. The staff seemed genuinely confused but tr... read more

Business response:

Hi Lauren. Thank you for your review. We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to our customer service team at (512) 298-3400 with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business! 

Brian O.'s profile image
Brian O. 
rating
4 years ago

First time visit for pet boarding, but I'm giving 5 Stars because service and experience was the absolute best down to every detail that provides confirmation that my great experience is the standard here based on the quality of care and attention given our senior dog along with the cleanliness of the new facility and the dedication of the staff from our first visit to preview the facility and as seen on our drop-off day and pickup two days later. Yes, it's brand new, but daily housekeeping like mopping the entry common area... read more

Business response:

Hi Brian, Thank you for loyalty and feedback! It has been our pleasure serving you! Please continue to let us know about positive visits to Pet Paradise Georgetown! 

Johnny S.'s profile image
Johnny S. 
rating
4 years ago

Amazing facility and very warm, welcoming, friendly staff. The groomers did a great job with our dog, and being able to watch him on the webcams was an added bonus! 

Business response:

Thank you for sharing your experience at Pet Paradise Georgetown. We are happy to hear from you, and look forward to seeing you again, Johnny! 

Jillian W.'s profile image
Jillian W. 
rating
4 years ago

I'll give a 3 star because my pet didn't actually stay there but this is the most underwhelming pet resort that I've ever engaged with. I guess it was the manager who had on a gray collared shirt that made eye contact with me and knew that I was trying to get my shots over to them and she just went to help the next person instead of getting me all checked in. I didn't feel welcomed at all and I'm glad it didn't work out for my pet to go to the get acquainted appointment today because we I'll never bring her back here. 

Business response:

Hello Jillian, It's important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. 

J G.'s profile image
J G. 
rating
4 years ago

I cannot say enough how wonderful this place is! We have a Toy Poodle that we boarded for a couple of days. I was a little nervous to board her because she hasn't been around many dogs before, but being able to watch her on the webcam was wonderful! She became socialized and seemed to love the interaction. There was always someone present during their playtimes who was very observant and caring with the dogs, and even cuddled with her a few times. Great staff and highly recommended! 

Business response:

Hi J, We are so glad you liked Pet Paradise Georgetown! We appreciate you taking the time to leave such a great review. We love hearing from our customers and hope to see you again soon! 

Sherrie W.'s profile image
Sherrie W. 
rating
4 years ago

Today was the second time I have used Pet Paradise Grooming Services for my two Bichon Frise. Check-in is easy with curb-side, and the dogs are able to drink and potty while there. Staff is friendly, professional, and take time to answer questions. I have also used their vet as I recently moved to Georgetown. I like the fact that all my needs for my dogs can be met at one place. I recommend this facility and glad I found it. They also give tours, to me this is a bonus! Thanks, Sherrie Woods 

Business response:

Thank you! We can't wait to see you again soon. 

Cindy B.'s profile image
Cindy B. 
rating
4 years ago

This place is hands down amazing! My dogs come here for daycare and boarding. I had to travel our of town during the snow storm needless to say I was freaked out. They took such good care of my boys, they had someone on site 24/7. They called me with updates. Super friendly staff with a passion for dogs . My dogs are in the best hands when they are at this place also they have a vet onsite too! Anywho, hands down the best doggy daycare! 

Business response:

Thank you so much for this wonderful review. This past week was certainly one for the record books! We are glad our team was able to provide you with peace of mind during a trying week. We can't wait to welcome you back! 

Susan W.'s profile image
Susan W. 
rating
5 years ago

Pet Paradise in Georgetown is a fairly new facility and is state of the art. We took them up on their offer during their open house in October of this year (yes during Covid-and they handled it beautifully). Nani-our English cream retriever, is seven years old now and so a full day of doggy Day care what we call a play day is just too much for her. We are so happy that they offer half days which is just perfect for her. She has enjoyed it tremendously. She used to go to play days closer to where we live with our other golde... read more

Business response:

Thank you for writing such a kind and thoughtful review. Our Georgetown facility just opened this fall and we are so proud of it! We love to hear stories like Nanas. We know how hard it can be when a family suffers the loss of a pet. We believe some socialization for the other pups in the home helps them with the grieving process. We look forward to seeing Nana again soon. 

Frequently asked questions about Pet Paradise Georgetown

How is Pet Paradise Georgetown rated?

Pet Paradise Georgetown has a 3.9 star rating with 366 reviews. 

When is Pet Paradise Georgetown open?

Pet Paradise Georgetown is closed now. It will open tomorrow at 6:30 a.m.