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Pet Paradise Georgetown
- Pet Boarding
- Georgetown, TX
About this business
Location details
716 S. Interstate 35, Georgetown, TX, 78628, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:30 a.m. to 7:00 p.m. | |
| Tue | 6:30 a.m. to 7:00 p.m. | |
| Wed | 6:30 a.m. to 7:00 p.m. | |
| Thu | 6:30 a.m. to 7:00 p.m. | |
| Fri | 6:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Just another pet business out for your money and not your pets and your interest! Put on good act with all the sugar costings warm hospitality,but it's fske!
Business response:
Thank you for sharing your thoughts. We’re genuinely sorry to hear that your experience didn’t meet your expectations. At Pet Paradise, we strive to create the best experience possible for both pets and their owners, and it’s disheartening to hear you felt otherwise. We take all feedback seriously and would love the opportunity to understand more about what went wrong so we can make it right. Please feel free to reach out to us directly at (512) 298-3400, we look forward to speaking with you!
Don't do it! Don't be fooled by the facility. They are understaffed. They took over 200 last weekend for the two step concert here in Georgetown. My dog was quarantined for said. After being forced to have their vet, check him out administering medication. After picking him up, I found bruising on his bottom and top of tail as well as scabs on his side. I cannot be sure what happened since they said they reviewed the cameras and there's nothing they can see all I can say. He went in a healthy dog with no bruising and came ou... read more
Business response:
Hi Marlynn! We’re very sorry to hear about Cash's recent stay. Thank you for sharing your concerns. Please know that the health and safety of every pet in our care is our highest priority. When our team noticed Cash coughing, we followed our standard protocol by separating him from group play and closely monitoring him. As his symptoms continued, we reached out to you and received consent to have our veterinarian examine and treat him to ensure his comfort and safety. We understand how upsetting it can be to receive unexpec... read more
Last year, I boarded our dog here in the VIP suite for over a week. Three days before our return she got very sick. Eventually she was diagnosed with Clostridium Perfringens - a bacteria that causes extreme diarrhea in dogs and can be transferred to humans. I was thankful for the professionalism and kindness of the onsite veterinary clinic explaining everything and keeping me up to date, however... Her stay was $1k+, which was budgeted for, the cost of treatment was an additional $1k+, not budgeted for. :( A high-level ... read more
1. Everyone I talked to called her "he". 2. Even though I asked, I received no feedback on how her overnight stay was (first time ever going here). 3. When I looked at the cameras I never saw her in a play yard so I really have no idea what she was doing or where she was throughout the day. 4. She came home smelling terribly of urine. I had to leave the windows open in the car and bathe her as soon as we got home.
Business response:
We appreciate you taking the time to share your experience with us, and we're genuinely sorry to hear about the concerns you've raised. Your feedback is invaluable, and we take it seriously. Ensuring the well-being and happiness of our furry guests is our top priority. We will be escalating your experience to our management team.
If I could give 0 stars I would! First of all my dogs were there for 2 days and they come home and one of them has Kennel Cough. The first manger I spoke to was super sweet and helpful then the resort manager I spoke to was so rude. Acted like she didn't care about the fact that my dog is sick, was speaking over me and was repeating herself like I was a dumb kid that couldn't understand. She then proceeds to say that all dogs need to have their vaccines before boarding which is false. Clearly dogs there at the facility are s... read more
Business response:
HI Rosie! Thank you for your feedback. We are truly sorry to hear that your dog is unwell. At Pet Paradise, our top priority is the safety and health of all pets, which is why our policy requires all dogs must have updated vaccines upon arrival. We do not accept any pet that does not have their required vaccination. We also conduct an entrance exam for every pet to ensure they don't have any underlying health issues before they stay with us. We genuinely care about your dog’s health and wish them a speedy recovery. If you ha... read more
One star is gracious, my friends. This place is run by a bunch of kids, I kid you not (no pun intended). If you want local high-schoolers managing a large "pet resort" (I use that term reluctantly), then have at it! If you love your dog and want a professional staff, you must look elsewhere. The reviews tell all; mine is just one of many who know that 1 star is really quite magnanimous...
Business response:
Thank you for taking the time to share your feedback. At Pet Paradise, we are dedicated to providing a safe and fun environment for all our furry guests, and we sincerely apologize for not meeting your expectations during your recent visit. We are committed to ensuring the highest standards of cleanliness and care, and we regret to hear about the issues you experienced. We would appreciate the opportunity to make this right. Please reach out to us directly so we can address your concerns and work towards a satisfactory resol... read more
This post is not meant to be malicious, I feel it is necessary to share what happened to my dog. I brought my dog in on a Friday afternoon and picked him at the time of opening on Sunday. I dropped off a very happy dog, I've never had any issues on any previous boarding or daycare here. When I picked him up, his paws were wet and his snout was wet and dirty. I was informed that he did not have urine on him, but he smelled awful like urine. My husband and I had to drive with the windows down, the smell was pungent. When ... read more
Business response:
Hi Rose. We appreciate you taking the time to share your experience with us, and we're genuinely sorry to hear about the concerns you've raised. Your feedback is invaluable, and we take it seriously. Ensuring the well-being and happiness of our furry guests is our top priority. We will be escalating your experience to our management team.
My dog has been to daycamp his whole life. He loves to be social and was never restricted to an hour a day. This was not was told to me over the phone. When I showed up, being the first time and nervous, the desk person was so rude and gave me an attitude that I started to cry. After dropping him off, I called about three hours later to ask how he was and all they could say is good. Nothing more!! I asked that he was bathed and had his nails trimmed. When I picked him up nothing was done and the still charged me. I was not ... read more
Business response:
Hi Alice We appreciate your review and feedback for Pet Paradise Georgetown. We strive to provide a welcoming environment for you and your pet, and we are so sorry to learn about your recent experience. We will be escalating this to our management team.
I suspect it depends, simply on the group that you use as to whether or not you believe you've received appropriate customer service. But what I have found after using them twice is that they have been consistently, nasty, arrogant, and lacking the basic skills, of an adult It is if they are all a dozen cupcakes, just circulating from the front desk out of the refrigerator and generally put out, but they have to do anything other than take your dog and put them in the kennel. I do not believe that my dogs are treated prope... read more
Business response:
Hi Tom. We appreciate your review and feedback for Pet Paradise Georgetown. We strive to provide a welcoming environment for you and your pet, and we are so sorry to learn about your recent experience. We would love to learn how we can improve for the future.
Frequently asked questions about Pet Paradise Georgetown
How is Pet Paradise Georgetown rated?
Pet Paradise Georgetown has a 3.9 star rating with 366 reviews.
When is Pet Paradise Georgetown open?
Pet Paradise Georgetown is closed now. It will open tomorrow at 6:30 a.m.