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Pet Paradise Lake Norman
- Pet Boarding
- Huntersville, NC
About this business
Location details
15020 Brown Mill Rd, Huntersville, NC, 28078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:30 a.m. to 7:00 p.m. | |
| Tue | 6:30 a.m. to 7:00 p.m. | |
| Wed | 6:30 a.m. to 7:00 p.m. | |
| Thu | 6:30 a.m. to 7:00 p.m. | |
| Fri | 6:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Colson You are mistaken.....no one from pet paradise has tried to reach us.....please don't make it like you are trying to resolve anything....horrible customer service!!!!
Business response:
Hi there Jim, We apologize that your experience did not live up to you expectations. We have had our managers reach out to you but haven't had much luck. Is there another way to reach you to follow up with this review?
We had used Meadows for years and I was completely disappointed in Pet Paradise. My dog had feces all on her bottom at pick up and that was after a supposed bath. Loud horns are used on a regular basis and can't be good for dogs ears. Front desk unorganized and we waited for 15-20 min to get our dog at pick up as she couldn't reach anyone on radio. I was so disappointed in the change since the ownership. The previous owners were so caring and customer service was outstanding and they truly took good care of your dog. P... read more
Business response:
Hi Paula, we apologize that your experience did not live up to your expectations. We will have our Manager contact you to discuss your visit.
How sad that Meadows Bed and Biscuit was bought by Pet Paradise, especially the one located in Charlotte. We took our golden here atleast once a week and boarded him here KNOWING he was getting the best care. He absolutely loved it and couldn't wait to get in the door. Now that it is "Pet Paradise of Lake Norman" we will be taking our business elsewhere. Our dog had an AWFUL experience at the Pet Paradise in Charlotte and wouldn't dare take the chance to bring my dog back and see if I pick him up bloody again.
Business response:
Hi Michelle, we apologize that your experience with Pet Paradise did not live up to your expectations. At Pet Paradise we value a safe, clean, and fun experience for all of our guests. If you would be willing to, we would like to contact you privately so that we can further discuss what happened when you visited with us.
Frequently asked questions about Pet Paradise Lake Norman
How is Pet Paradise Lake Norman rated?
Pet Paradise Lake Norman has a 4.3 star rating with 421 reviews.
When is Pet Paradise Lake Norman open?
Pet Paradise Lake Norman is open now. It will close at 7:00 p.m.