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Pet Paradise Phoenix
- Pet Boarding
- Phoenix, AZ
About this business
Location details
1675 W Happy Valley Rd, Phoenix, AZ, 85085, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:30 a.m. to 7:00 p.m. | |
| Tue | 6:30 a.m. to 7:00 p.m. | |
| Wed | 6:30 a.m. to 7:00 p.m. | |
| Thu | 6:30 a.m. to 7:00 p.m. | |
| Fri | 6:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
I just picked up my Shihtzu Lily, apparently they weren't expecting us so early. When they brought her out she was soaked in pee and smelled awful. The employee who brought her out asked to bathe her first because in her own words "she smells pretty bad". The other employee said sometimes it happens because they may have played in the pool which sometimes gets urine in it?!? I love taking Lily to the groomer there, he is so good with Lily, but after this unfortunately I am going to have to find somewhere else to take her. It... read more
Do not bring your pet to this location in Phoenix off of Happy Valley Road unless you enjoy spending extra cash at your vet to treat them for a variety of ailments and illnesses. We have boarded here on several occasions because of the convenience to our home but never again. Every visit our dogs are returned with some type of GI Illness or respiratory problem...EVERYTIME ... which now increases the cost of our need in boarding our dogs. Our dogs leave our house happy,clean and healthy and at least one returns in some form o... read more
Business response:
Hi Carol, We apologize that your experiences did not live up to your expectations, Carol. May we contact you to further discuss what happened? Thank you.
We just picked our 3 dogs up from their first day at this resort. We are impressed that it is all day daycare. And, the day started out nicely, with friendly staff and a clean facility. BUT, it was different at the end of the day. The small dog area was covered in urine and feces. The attendant seemed sullen, tired, and disengaged from the pets. There was only one attendant to man the front desk with five families waiting to collect their pets or ask questions. Our two small dogs were wet and horribly smelly. The large dog s... read more
Business response:
Daphne, we are terribly sorry to hear that your recent experience at Pet Paradise Phoenix did not live up to your expectations. We take our responsibility to care for your pet very seriously and would like to learn more about your particular experience. Your account of picking up your dogs from an employee who wasn't giving their best and of the bath/cleanliness situation certainly does not meet our standards of care and service. May we contact you directly to further discuss how we can make things right? Also, all of our pe... read more
This is the first time I have reviewed any business online but I feel it's important this experience is shared with other animal lovers. I had a very poor experience here. When I went to pick my dog up in the morning they opened the doors 10 min late. If a company says they open at 7am then the doors should be open at 7am not 10 after. I had to ask for my extra dog food back as they only gave me one baggie and then advised she didn't eat well. They had to go in the back and get the stuff she didn't eat. Dog food isn't ... read more
Frequently asked questions about Pet Paradise Phoenix
How is Pet Paradise Phoenix rated?
Pet Paradise Phoenix has a 4.4 star rating with 479 reviews.
When is Pet Paradise Phoenix open?
Pet Paradise Phoenix is open now. It will close at 5:00 p.m.