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Pet Paradise Phoenix
- Pet Boarding
- Phoenix, AZ
About this business
Location details
1675 W Happy Valley Rd, Phoenix, AZ, 85085, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:30 a.m. to 7:00 p.m. | |
| Tue | 6:30 a.m. to 7:00 p.m. | |
| Wed | 6:30 a.m. to 7:00 p.m. | |
| Thu | 6:30 a.m. to 7:00 p.m. | |
| Fri | 6:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
***One more thing. I saw that another reviewer said her dogs were thirsty after coming home. Tripp is the same way. It appears he likes to knock over the water dish they have set up for him. He does it all the time. He also goes "potty" immediately upon checking out of Pet Paradise because he has been trained not to go to the bathroom indoors. I'm sure he does #1 throughout the day, but #2 he saves for afterward. As far as the smell, Tripp rarely smells upon leaving Pet Paradise, but it's got to be expected when you have you... read more
My little guy has been to Pet Paradise several time now and he loves his play days there. I have never had any issues with the staff, and have always had a positive experience.
I am new to the doggie day care thing, but I recently got a younger rescue dog who is full of energy and working full time I do not have time to wear him out as I should. Went to check it out. The staff was helpful and friendly and The facilities were clean. I was nervous the first time dropping him off, I felt like I was dropping my kid off at the first day of kindergarten! They were very understanding in my nervousness and sent me pictures of my little one playing to ease my mind. They have kept my dog happy and have given... read more
I am extremely disappointed with my recent experience at Pet Paradise. I dropped my dog, Samson, off on Wednesday, February 25th, for a stay until Sunday, March 1st. After arriving at our destination, we received a missed call. When my husband called back, he was told that Samson had attacked another dog completely unprovoked, would no longer be allowed in group play, and would require one-on-one sessions at an additional $20 per day. When I called to get clarification, I spoke with Savannah Solomon, the regional manager, a... read more
Business response:
Hi Haley. Thank you for taking the time to share your feedback with us. We understand how upsetting it must have been to receive that call while you were out of town, especially when it involved your dog’s behavior. The safety and well-being of all pets in our care is our highest priority, and one-on-one play is sometimes necessary to ensure a safe environment for every dog. We are sorry that your initial conversation left you feeling dismissed, that is never our intention. We would welcome the chance to speak with you direc... read more
If I could leave 0 stars I certainly would. My partner and I used to use Pet Paradise RELIGIOUSLY for our grooming. One day, our groomer was no longer available. It turns out, a dog had a medical emergency on the grooming table and our groomer was fired for leaving to take the pet to the Emergency Room. Not only is this level of customer service shocking, it is negligent and deserves much more than just a bad review. Please, if you love your pets, trust someone else to care for them. Saving $10-20 per cut is not wort... read more
Business response:
Hi Adam. Thank you for taking the time to share your concerns. Please know that at Pet Paradise, the health and safety of every pet in our care is our top priority. We are guided by our commitment to pet well-being, safety protocols, and professional standards. We'd truly appreciate the opportunity to speak with you directly so we can better understand your experience and work toward a resolution.
The service was very bad. I was waiting at the reception and they looked at us but no one attended to us. After they attended to me, a person came out to greet us for my dog's grooming and then found 2 knots on her and said that they were going to charge us 20 dollars for every 15 minutes that they take with the knots. I asked how much that would be and they answered that they didn't know. In other words, if they take 1 hour with two knots I would have to pay 80 dollars plus the grooming. This is the first and last time I go... read more
Business response:
Hi Jamie. Thank you for your feedback. We're genuinely sorry to hear that your experience with us did not meet expectations. We strive to provide excellent service and clear communication with all of our clients, and it’s disappointing to hear that this was not the case during your visit. Transparency and clear pricing are essential, and we will work to improve how we communicate these charges going forward.Your feedback is invaluable, and we truly appreciate you bringing these issues to our attention. We hope you’ll give ... read more
When I went on a cruise and left my dog here they called me, saying my dog had got cut on his paw from being in his own room I have no idea why a room that they store a dog in would be able to injure the dog Maybe they need to renovate and make sure that animals can get inside their room
Business response:
We're truly sorry to hear about your experience, and we deeply regret any distress caused to your dog. The well-being and safety of our furry guests are our top priorities. We appreciate your feedback and take it seriously. Please allow us the opportunity to make amends by contacting us directly so we can discuss this further and find a suitable resolution. We sincerely apologize for any inconvenience and appreciate your understanding.
Recently, we decided to try out pet paradise for boarding our two German Shepherds. We had been taking them to Camp Bow Wow downtown (which we are very happy with) but it's so far from our house and pet paradise is right down the road. Unfortunately, it will have been our dogs first & last visit to this facility. Here's why. Everything looked great at the facility, lobby looked clean, living spaces for the dogs looked nice, the aesthetic was pleasant etc, but it was the experience we had upon pickup that left me frustrate... read more
Do not take your dogs here for boarding! There's no grass at all. Just a block fenced area. I hear the employees yelling HEEYYY! All day at the dogs barking in the outside area. I hear the dogs inside barking all throughout the night.
Frequently asked questions about Pet Paradise Phoenix
How is Pet Paradise Phoenix rated?
Pet Paradise Phoenix has a 4.4 star rating with 479 reviews.
When is Pet Paradise Phoenix open?
Pet Paradise Phoenix is open now. It will close at 5:00 p.m.