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Pet Paradise Phoenix
- Pet Boarding
- Phoenix, AZ
About this business
Location details
1675 W Happy Valley Rd, Phoenix, AZ, 85085, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:30 a.m. to 7:00 p.m. | |
| Tue | 6:30 a.m. to 7:00 p.m. | |
| Wed | 6:30 a.m. to 7:00 p.m. | |
| Thu | 6:30 a.m. to 7:00 p.m. | |
| Fri | 6:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
I love this place and the staff. They are all so wonderful and love the animals they take care of. When I pull up my dog literally jumps out of the car he is so excited. He loves the staff and is so happy to be there. Makes me feel good about dropping him off.
I had tried a couple of other places for day care for my Golden Retriever puppy prior to Pet Paradise and had fairly horrid experiences. It was with great trepidation I took her there even after liking my initial impressions. I had nothing to fear. She loves it and I love the way they treat her. She has been going there since she was 5 months old and just had her first birthday. She is always excited to go and loves being there. She goes for daycare once a week and she has also stayed there for 5 days while we were on vacati... read more
Business response:
Thank you for the great review Dale! We're so glad that you and your special pet enjoy your experiences with Pet Paradise!
***One more thing. I saw that another reviewer said her dogs were thirsty after coming home. Tripp is the same way. It appears he likes to knock over the water dish they have set up for him. He does it all the time. He also goes "potty" immediately upon checking out of Pet Paradise because he has been trained not to go to the bathroom indoors. I'm sure he does #1 throughout the day, but #2 he saves for afterward. As far as the smell, Tripp rarely smells upon leaving Pet Paradise, but it's got to be expected when you have you... read more
My little guy has been to Pet Paradise several time now and he loves his play days there. I have never had any issues with the staff, and have always had a positive experience.
I am new to the doggie day care thing, but I recently got a younger rescue dog who is full of energy and working full time I do not have time to wear him out as I should. Went to check it out. The staff was helpful and friendly and The facilities were clean. I was nervous the first time dropping him off, I felt like I was dropping my kid off at the first day of kindergarten! They were very understanding in my nervousness and sent me pictures of my little one playing to ease my mind. They have kept my dog happy and have given... read more
Needs to be shut down immediately and if you're taking your dog here please reconsider. An injury can happy to for dog and the mananger Savannah who is also battle alcohol addiction and should be in rehab will just belittle you and remind you that you and your dog aren't important. They won't hire good people yet keep the people who don't feed or water the animal, clean them, or simply offer them a bed. Instead they place them in a wrong kennel with a dog they haven't even met before because they're too busy gossiping instea... read more
I am extremely disappointed with my recent experience at Pet Paradise. I dropped my dog, Samson, off on Wednesday, February 25th, for a stay until Sunday, March 1st. After arriving at our destination, we received a missed call. When my husband called back, he was told that Samson had attacked another dog completely unprovoked, would no longer be allowed in group play, and would require one-on-one sessions at an additional $20 per day. When I called to get clarification, I spoke with Savannah Solomon, the regional manager, a... read more
Business response:
Hi Haley. Thank you for taking the time to share your feedback with us. We understand how upsetting it must have been to receive that call while you were out of town, especially when it involved your dog’s behavior. The safety and well-being of all pets in our care is our highest priority, and one-on-one play is sometimes necessary to ensure a safe environment for every dog. We are sorry that your initial conversation left you feeling dismissed, that is never our intention. We would welcome the chance to speak with you direc... read more
If I could leave 0 stars I certainly would. My partner and I used to use Pet Paradise RELIGIOUSLY for our grooming. One day, our groomer was no longer available. It turns out, a dog had a medical emergency on the grooming table and our groomer was fired for leaving to take the pet to the Emergency Room. Not only is this level of customer service shocking, it is negligent and deserves much more than just a bad review. Please, if you love your pets, trust someone else to care for them. Saving $10-20 per cut is not wort... read more
Business response:
Hi Adam. Thank you for taking the time to share your concerns. Please know that at Pet Paradise, the health and safety of every pet in our care is our top priority. We are guided by our commitment to pet well-being, safety protocols, and professional standards. We'd truly appreciate the opportunity to speak with you directly so we can better understand your experience and work toward a resolution.
The service was very bad. I was waiting at the reception and they looked at us but no one attended to us. After they attended to me, a person came out to greet us for my dog's grooming and then found 2 knots on her and said that they were going to charge us 20 dollars for every 15 minutes that they take with the knots. I asked how much that would be and they answered that they didn't know. In other words, if they take 1 hour with two knots I would have to pay 80 dollars plus the grooming. This is the first and last time I go... read more
Business response:
Hi Jamie. Thank you for your feedback. We're genuinely sorry to hear that your experience with us did not meet expectations. We strive to provide excellent service and clear communication with all of our clients, and it’s disappointing to hear that this was not the case during your visit. Transparency and clear pricing are essential, and we will work to improve how we communicate these charges going forward.Your feedback is invaluable, and we truly appreciate you bringing these issues to our attention. We hope you’ll give ... read more
Frequently asked questions about Pet Paradise Phoenix
How is Pet Paradise Phoenix rated?
Pet Paradise Phoenix has a 4.4 star rating with 485 reviews.
When is Pet Paradise Phoenix open?
Pet Paradise Phoenix is closed now. It will open tomorrow at 9:00 a.m.