Pet Paradise Phoenix's cover image

This profile has been claimed by the business owner or representative.

Pet Paradise Phoenix

4.4

About this business

Location details

1675 W Happy Valley Rd, Phoenix, AZ, 85085, United States

Get directions
WeekdayScheduleStatus
Mon6:30 a.m. to 7:00 p.m.
Tue6:30 a.m. to 7:00 p.m.
Wed6:30 a.m. to 7:00 p.m.
Thu6:30 a.m. to 7:00 p.m.
Fri6:30 a.m. to 7:00 p.m.
Sat9:00 a.m. to 5:00 p.m.
Sun9:00 a.m. to 5:00 p.m.
4.4434 reviews
Select a rating
Susan B.'s profile image
Susan B. 
rating
11 years ago

My two chocolate labs love coming here. I don't have to worry about my "babies" while in away because I know they are being well taken care of. See you next week. 

Business response:

Thanks for the great review Susan! We're so glad to know that your labs enjoy their stay in Paradise :) 

Patty B.'s profile image
Patty B. 
rating
11 years ago

As any pet owner we are all skeptical of taking your furry loved ones to a new place, which I was. I scheduled a Sunday appointment (yes they have grooming on Sunday!!) and took both dogs in (Shih Tzu and Shih Tuz Poodle) and I talked with the groomer and told her what I like and part of the dogs to watch out for sensitive stops when groomer. A couple hours later they are done and look absolutely wonderful!! They both smelt good, looked good, she did an amazing job. Well will be going back in another 8 weeks. Also I che... read more

Business response:

Patty, we are so glad to hear about your first experience with us at Pet Paradise! We can't wait to see your furbabies again soon :) 

Carrie S.'s profile image
Carrie S. 
rating
11 years ago

I love this place and the staff. They are all so wonderful and love the animals they take care of. When I pull up my dog literally jumps out of the car he is so excited. He loves the staff and is so happy to be there. Makes me feel good about dropping him off. 

Dave L.'s profile image
Dave L. 
rating
11 years ago

I had tried a couple of other places for day care for my Golden Retriever puppy prior to Pet Paradise and had fairly horrid experiences. It was with great trepidation I took her there even after liking my initial impressions. I had nothing to fear. She loves it and I love the way they treat her. She has been going there since she was 5 months old and just had her first birthday. She is always excited to go and loves being there. She goes for daycare once a week and she has also stayed there for 5 days while we were on vacati... read more

Business response:

Thank you for the great review Dale! We're so glad that you and your special pet enjoy your experiences with Pet Paradise! 

Tina M.'s profile image
Tina M. 
rating
12 years ago

***One more thing. I saw that another reviewer said her dogs were thirsty after coming home. Tripp is the same way. It appears he likes to knock over the water dish they have set up for him. He does it all the time. He also goes "potty" immediately upon checking out of Pet Paradise because he has been trained not to go to the bathroom indoors. I'm sure he does #1 throughout the day, but #2 he saves for afterward. As far as the smell, Tripp rarely smells upon leaving Pet Paradise, but it's got to be expected when you have you... read more

Dana S.'s profile image
Dana S. 
rating
12 years ago

My little guy has been to Pet Paradise several time now and he loves his play days there. I have never had any issues with the staff, and have always had a positive experience. 

Amanda C.'s profile image
Amanda C. 
rating
12 years ago

I am new to the doggie day care thing, but I recently got a younger rescue dog who is full of energy and working full time I do not have time to wear him out as I should. Went to check it out. The staff was helpful and friendly and The facilities were clean. I was nervous the first time dropping him off, I felt like I was dropping my kid off at the first day of kindergarten! They were very understanding in my nervousness and sent me pictures of my little one playing to ease my mind. They have kept my dog happy and have given... read more

Adam P.'s profile image
Adam P. 
rating
6 months ago

If I could leave 0 stars I certainly would. My partner and I used to use Pet Paradise RELIGIOUSLY for our grooming. One day, our groomer was no longer available. It turns out, a dog had a medical emergency on the grooming table and our groomer was fired for leaving to take the pet to the Emergency Room. Not only is this level of customer service shocking, it is negligent and deserves much more than just a bad review. Please, if you love your pets, trust someone else to care for them. Saving $10-20 per cut is not wort... read more

Business response:

Hi Adam. Thank you for taking the time to share your concerns. Please know that at Pet Paradise, the health and safety of every pet in our care is our top priority. We are guided by our commitment to pet well-being, safety protocols, and professional standards. We'd truly appreciate the opportunity to speak with you directly so we can better understand your experience and work toward a resolution. 

Jaime Eduardo D.'s profile image
Jaime Eduardo D. 
rating
10 months ago

The service was very bad. I was waiting at the reception and they looked at us but no one attended to us. After they attended to me, a person came out to greet us for my dog's grooming and then found 2 knots on her and said that they were going to charge us 20 dollars for every 15 minutes that they take with the knots. I asked how much that would be and they answered that they didn't know. In other words, if they take 1 hour with two knots I would have to pay 80 dollars plus the grooming. This is the first and last time I go... read more

Business response:

Hi Jamie. Thank you for your feedback. We're genuinely sorry to hear that your experience with us did not meet expectations. We strive to provide excellent service and clear communication with all of our clients, and it’s disappointing to hear that this was not the case during your visit. Transparency and clear pricing are essential, and we will work to improve how we communicate these charges going forward.Your feedback is invaluable, and we truly appreciate you bringing these issues to our attention. We hope you’ll give ... read more

Frequently asked questions about Pet Paradise Phoenix

How is Pet Paradise Phoenix rated?

Pet Paradise Phoenix has a 4.4 star rating with 434 reviews. 

When is Pet Paradise Phoenix open?

Pet Paradise Phoenix is open now. It will close at 7:00 p.m.