Pet Paradise Phoenix's cover image

This profile has been claimed by the business owner or representative.

Pet Paradise Phoenix

4.4

About this business

Location details

1675 W Happy Valley Rd, Phoenix, AZ, 85085, United States

Get directions
WeekdayScheduleStatus
Mon6:30 a.m. to 7:00 p.m.
Tue6:30 a.m. to 7:00 p.m.
Wed6:30 a.m. to 7:00 p.m.
Thu6:30 a.m. to 7:00 p.m.
Fri6:30 a.m. to 7:00 p.m.
Sat9:00 a.m. to 5:00 p.m.
Sun9:00 a.m. to 5:00 p.m.
4.4479 reviews
Select a rating
Rick F.'s profile image
Rick F. 
rating
9 years ago

Pet Paradise staff is very pleasant and helpful. Our dog EllCee is always happy to stay there. 

Business response:

Thank you for this great review, Rick! 

Lisa M.'s profile image
Lisa M. 
rating
9 years ago

This place and the people that work here are great. They really seem to love all the pups and kitties and are always friendly and accommodating. I have an active pup who loves to go play with his friends and comes home tired!!:) We also use their groomer Chris. He does a fantastic job. Always does what I ask as I am picky about how I want the cut to be. He is patient and meticulous and very reasonably priced. Glad we have a place like this so close to home. 

Business response:

Thank you for this great review, Lisa! 

Vince C.'s profile image
Vince C. 
rating
9 years ago

Our miniature dachshund Rocco seemed to enjoy his stay at Pet Paradise. He has boarded many times before in Wisconsin, but since moving to Arizona we were hoping to find another good place for him to board. Rocco stayed for a free "try out" daycare one day and did well. His recent stay was for four nights. The folks at Pet Paradise place dogs in groups based on their temperament. He's a docile guy and fit in well with the group. We downloaded an app on our phone which allowed us to monitor the play rooms at Pet Paradise. S... read more

Business response:

Thank you so much for this great review, Vince! 

Chanice N.'s profile image
Chanice N. 
rating
10 years ago

My two boxers, Lucy and Ollie, absolutely LOVE coming to pet paradise. They are well taken care of, fed and get plenty of playtime. When I pick them up, they don't want to leave. Also, the team is good about working with my paydays and allowing me to pay in advance for my visits. Also, because I have a second dog, they always give me a discount. If I had to say one thing that could be better is their systems. I've sometimes paid for visits in advance and when I come to pick up my dogs I "don't have any punches" on my account... read more

Business response:

Thank you for your feedback, Chanice! 

Mark B.'s profile image
Mark B. 
rating
10 years ago

First time our new dog spent the night away from home. He seemed to really like the experience. The staff was friendly and helpful. When we picked him up we made another reservation for a stay. We are also thinking about using their trainer for some lessons in the very near future. 

Business response:

Thank you for the great review, Mark! 

Javier M.'s profile image
Javier M. 
rating
10 years ago

Pet paradise has been incredible every time I have used their service. The last time I was there I had a last minute trip to make and my dog needed a boratela shot however, I had to go to work. The staff went above and beyond and helped me get my dogs shots taken care of. I don't remember their names but they worked the morning of March 11. That was the best customer service I have received in a very long time. Thank you! 

Business response:

Thank you for the great review, Javier! 

Cynthia M.'s profile image
Cynthia M. 
rating
10 years ago

My puppy has been here two times for doggy camp and really enjoys her time here. I am happy with the facility however they don' t have webcams so I can check in on my dog throughout the day which would be very helpful as they offer this at other locations in the US (they are a corporation with many facilities). Another disappointment was no dog bone shaped pool as depicted on their website---this is also available in other States but not in Arizona. The staff are friendly and helpful. 

Business response:

Thank you for the feedback Cynthia. We really appreciate it. 

Yoshiko P.'s profile image
Yoshiko P. 
rating
10 years ago

We had our puppy stay at the Pet Paradise Resort in Happy Valley for 12 nights. After a few nights being away, we sent them an email and asked how he was doing. They responded quickly and included a photo of our puppy. It made us feel much better. All of the staff was very nice and they take care of dogs very well. We will have our puppy stay at the place again when we will be out of town in the future. The staff was excellent, the facility was very clean and we had a great experience. Thank you! 

Business response:

Thank you so much for this great review Yoshiko! 

Nick N.'s profile image
Nick N. 
rating
11 years ago

Our two dogs and one cat have enjoyed multiple extended stays at Pet Paradise, twice over holiday weekends. The pets come home healthy and happy every time. The facility looks very clean and smells fresh, which to me is an important indicator of the quality of a boarding facility. All the staff I've had occasion to interact with have been friendly, helpful and professional. Drop off and pick up has always been quick and efficient, too. As boarding facilities go, this is a particularly large one which has capacity for doze... read more

Business response:

Thank you for the great review Nick! 

Frequently asked questions about Pet Paradise Phoenix

How is Pet Paradise Phoenix rated?

Pet Paradise Phoenix has a 4.4 star rating with 479 reviews. 

When is Pet Paradise Phoenix open?

Pet Paradise Phoenix is open now. It will close at 5:00 p.m.