Pet Paradise Winter Garden

Kari T. 

on Yelp

5 years ago

1 BECAUSE THERE'S NO ZERO --- Had my dogs first and last day camp visit to Pet Paradise Winter Garden 7/2020. For starters -- When we dropped him off, I brought his shot records and the receptionist outside at the make shift Covid check in said "these are from 2019" -- duh, they are one year vaccinations and still valid for 2 more months. Next - she asked us NOTHING about his demeanor with other dogs, temperament, or anything for that matter, which he gets along great with others but kind of set me off, if she didnt ... read more

Sara B. 

on Yelp

6 years ago

Giving 2 stars b/c this was my second time trying Pet Paradise - different city and location as well - both resulted in a sick puppy, & pricey vet visits afterwards. This specific location from what I'm told is fairly new. The staff is very sweet and accommodates your pet in the most loving way. I have nothing but nice things to say about the staff in both locations - here and in Jacksonville Fl. Downfall - the first couple of trips to the Jacksonville location, my Australian Labradoodle caught Giardia (parasite from drink... read more

Gato D. 

on Yelp

6 years ago

I've contemplated about not writing a review but I strongly feel it needs to be given. I have been in contact with upper management and apologies have been giving but it doesn't explain the complete neglect that truly could have killed my pet. My dog has epilepsy and it's severe where she needs a lot of meds twice a day everyday. I called before my trip and asked if they were equipped to handle these cases and they assured me they could and she will be fine. I pack and labeled all bag of food that specifically said to give m... read more

Frank L. 

on Yelp

6 years ago

We brought our puppy for day camp and it seemed great. Brought him back for boarding. Definitely not paradise. Checked on the webcam often. Didn't realize that he would be caged for 20 or more hours. Unless you want to pay another $30 to give them a few extra hours of play. And if he has an accident in his cage it's no big deal. Well it is to us! We watched the morning routine. One employee cleaning each cage and feeding each dog. Didn't even take the dogs outside just let them go right on the floor. Then just pushed arou... read more

Thomas L. 

on Yelp

6 years ago

1 Star for poor communication and a 3 night minimum that is completely ridiculous in nature. I talked to their office for 15 minutes yesterday to see about boarding my dogs for the thanksgiving holiday while I hosted guests. No mention of a 3 night minimum. I paid a deposit on a room for the dogs only to be told the next day, "oh you need to book an extra night since it's a holiday...". It's not like I'm going out of town. Stupid rule and poor communication means you'll never get my business. Now to call Amex and dispute the... read more

Joshua H. 

on Yelp

6 years ago

Boarded our Labradoodle here from July 10-16th using the indoor/outdoor suite and also included the day camp for an extra $30 per day. While gone they were pretty good about keeping us informed about loose stool (we chalked this up to his first time boarding), and they also notified us of him injuring a paw on Sunday, but said the vet looked and believed he was okay. Fast forward to pickup on the 16th, we get him and he's limping, we chalk that up to the paw, but when we asked what paw they couldn't tell us. Again, no big de... read more

M B. 

on Yelp

6 years ago

Took my Labrador to board here this week while on vacation at the Disney parks. When we dropped him off, the facility was new, clean, and staff was helpful and friendly. I called and checked in on gym daily and staff members always provided me a thorough report saying he was having a blast! I highly recommend this to anyone vacationing in the area! My pup also loved the pool! UPDATE: the same day he was picked up he developed kennel cough and needed vet treatment. I am very upset and hope they are checking all vaccines for ... read more

Valerie T. 

on Yelp

6 years ago

UPDATE: a couple weeks after my dogs nightmare experience at pet paradise (more like pet purgatory) I took him to another doggy day camp. The staff reported that at first he was nervous but the second he was allowed around the other dogs he was perfectly fine and did an excellent job playing with them. Further proof that if the staff at pet purgatory had given him a chance he would have done fine. It was his first time ever at a boarding/day camp facility! I'm glad the other place used common sense and decency and gave him a... read more

Mary M. 

on Yelp

7 years ago

The facility is gorgeous and seems well appointed for anything your furry friend might need. I could tell my dog had fun as she was totally exhausted when we picked her up. We booked an afternoon day camp appointment. Drop off was a little chaotic and the staff seemed confused about why we were there. When I picked up my dog later, no one could give me any info regarding how the afternoon had gone and what sort of activities my dog had been part of. There seemed to be a lack of interest from the staff who yelled "we can go ... read more